Expertise, Communication, and Organizing
Expertise, Communication, and Organizing
Assistant Professor
Duca Family Professor of Technology Management
Cite
Abstract
This book challenges the perspective that organizational expertise exists to be recognized and utilized, and offers an alternative lens that views expertise, and experts, as emergent and constituted in communication among organizing actors. Scholars of diverse backgrounds explore how recent changes in the structure of organizational life have altered the nature of expertise, and discuss opportunities to advance the study of expertise. The work of experts is commonly characterized by exclusivity or an esoteric nature, making it both seemingly difficult to acquire and understand. Trens towards specialized work and employees’ increased reliance on communication technologies to complete tasks further complicate the evaluation of workers’ knowledge and abilities. Examining the intersection of communication and expertise within and across different contexts of organizing offers new insights into the discursive, material, and structural influences that contribute to an understanding of expertise. This presents theoretical frameworks for the study of expertise, providing reviews of how the study of expertise has evolved, applying perspectives on expertise to different domains of organizational practice, and presenting new directions for the study of the intersection of expertise, communication, and organizing.
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Front Matter
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1
What is Expertise? Who is an Expert? Some Definitive Answers
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Part I Frameworks for the Study of Expertise and Organizing
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Part II Reviewing Dimensions of Expertise in Organizational Contexts
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Part III Expertise as Communicated within Professional Contexts
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8
Expertise in Context: Interaction in the Doctors’ Room of an Emergency Department
John C. Lammers and others
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9
Learning Expertise in Engineering Design Work: Creating Space for Experts to Make Mistakes
Patrice M. Buzzanell andZiyu Long
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10
Communication Expertise as Organizational Practice: Competing Ideas about Communication in the Market for Solutions
Mark Aakhus and others
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8
Expertise in Context: Interaction in the Doctors’ Room of an Emergency Department
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Part IV New Directions for the Study of Expertise, Communication, and Organizing
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End Matter
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