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Expertise, Communication, and Organizing

Online ISBN:
9780191802317
Print ISBN:
9780198739227
Publisher:
Oxford University Press
Book

Expertise, Communication, and Organizing

Jeffrey W. Treem (ed.),
Jeffrey W. Treem
(ed.)

Assistant Professor

Assistant Professor, Department of Communication Studies, Moody College of Communication, The University of Texas at Austin
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Paul M. Leonardi (ed.)
Paul M. Leonardi
(ed.)

Duca Family Professor of Technology Management

Duca Family Professor of Technology Management, University of California, Santa Barbara
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Published online:
18 August 2016
Published in print:
1 June 2016
Online ISBN:
9780191802317
Print ISBN:
9780198739227
Publisher:
Oxford University Press

Abstract

This book challenges the perspective that organizational expertise exists to be recognized and utilized, and offers an alternative lens that views expertise, and experts, as emergent and constituted in communication among organizing actors. Scholars of diverse backgrounds explore how recent changes in the structure of organizational life have altered the nature of expertise, and discuss opportunities to advance the study of expertise. The work of experts is commonly characterized by exclusivity or an esoteric nature, making it both seemingly difficult to acquire and understand. Trens towards specialized work and employees’ increased reliance on communication technologies to complete tasks further complicate the evaluation of workers’ knowledge and abilities. Examining the intersection of communication and expertise within and across different contexts of organizing offers new insights into the discursive, material, and structural influences that contribute to an understanding of expertise. This presents theoretical frameworks for the study of expertise, providing reviews of how the study of expertise has evolved, applying perspectives on expertise to different domains of organizational practice, and presenting new directions for the study of the intersection of expertise, communication, and organizing.

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