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The Oxford Handbook of Conflict Management in Organizations

Online ISBN:
9780191749834
Print ISBN:
9780199653676
Publisher:
Oxford University Press
Book

The Oxford Handbook of Conflict Management in Organizations

William K. Roche (ed.),
William K. Roche
(ed.)
School of Business, University College Dublin
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William K. Roche is Professor of Industrial Relations and Human Resources at the School of Business, University College Dublin and Honorary Professor at the School of Management, Queen’s University Belfast. He was awarded his D.Phil. from the University of Oxford, where he was Heyworth Memorial Prize Research Fellow of Nuffield College. He has led and contributed to strategic reviews of industrial relations and dispute resolution by a number of Irish public agencies, including the Labour Relations Commission, the National Economic and Social Council, and the National Centre for Partnership and Performance.

Paul Teague (ed.),
Paul Teague
(ed.)
Management School, The Queen’s University Belfast
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Paul Teague is Professor of Management at the Management School, Queen’s University Belfast and is Visiting Professor at the School of Business, University College Dublin. He has written widely on the theme of the employment relations consequences of deeper European integration. The themes of social partnership and employment performance, workplace conflict management and human resources in the recession currently dominate his research activities. He has worked with the Irish Government, EU, ILO, and the Belgium Government to develop policies and programmes in these areas. A book that examines systematically the HR strategies of companies based in Ireland in response to the recession, Recession at Work, which was co-authored with Bill Roche, Anne Coughlan, and Majella Fahey, was published by Routledge in 2013.

Alexander J. S. Colvin (ed.)
Alexander J. S. Colvin
(ed.)
ILR School, Cornell University
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Alexander J. S. Colvin is the Martin F. Scheinman Professor of Conflict Resolution at the ILR School, Cornell University, where he is also Associate Director of the Scheinman Institute on Conflict Resolution and Associate Editor of the Industrial & Labor Relations Review. His research and teaching focuses on employment dispute resolution, with a particular emphasis on procedures in nonunion workplaces and the impact of the legal environment on organizations. His current research projects include an empirical investigation of the outcomes of employment arbitration and a cross-national study of labor and employment law change in the Anglo-American countries. He is co-author (with Harry C. Katz and Thomas A. Kochan) of the textbook An Introduction to Collective Bargaining and Industrial Relations, 4 th edition (Irwin-McGraw-Hill).

Published online:
2 September 2014
Published in print:
1 June 2014
Online ISBN:
9780191749834
Print ISBN:
9780199653676
Publisher:
Oxford University Press

Abstract

This book explores conflict management in organizations, focusing on the various organizational practices and procedures used to resolve and sometimes prevent conflict in the workplace in countries such as Japan, China, Germany, New Zealand, Australia, Britain, and the United States. It looks at conventional approaches based on standard grievance and dispute resolution procedures as well as alternative dispute resolution methods that seek ways other than civil litigation or turn to administrative agencies that implement employment laws. It discusses grievance procedures under collective bargaining and in non-union firms, along with workplace mediation, interest-based bargaining, the nature and outcomes of conflict management systems, and the role of the organizational ombudsman, third parties, and line managers in conflict management and resolution. In addition, the book examines developments in employment rights and human resources management perspectives on conflict management. It also presents a series of case studies of exemplars and innovators in conflict management, including ‘judicial mediation’ practiced by employment tribunals in the UK.

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