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Book cover for The Oxford Handbook of Conflict Management in Organizations The Oxford Handbook of Conflict Management in Organizations
William K. Roche (ed.) et al.
https://doi.org/10.1093/oxfordhb/9780199653676.001.0001
Published online:
02 September 2014
Published in print:
01 June 2014
Online ISBN:
9780191749834
Print ISBN:
9780199653676

Contents

Book cover for The Oxford Handbook of Conflict Management in Organizations The Oxford Handbook of Conflict Management in Organizations
Front Matter

List of Figures

https://doi.org/10.1093/oxfordhb/9780199653676.002.0005
Pages
ix–x
  • Published:
    June 2014
Subject
Business and Management
Series
Oxford Handbooks
Collection: Oxford Handbooks Online
1.1

The geometry of dispute resolution  16

7.1

Sample worksheet to prepare for interest-based bargaining  154

7.2

UAW–Ford seven-step process for 2007 national negotiations  155

7.3

Opening statements from interest-based collective bargaining negotiations  156

7.4

Implementation planning worksheet (5Ws and how for health and safety)  158

7.5

Reported contractual changes and the use of interest-based bargaining  160

10.1

Components of an organizational conflict management system  212

10.2

Organizational ombudsmen—a brief overview  224

16.1

Flow diagram of judicial mediation pilot  341

16.2

Tribunal avoidance rates by demographics and judicial mediation—claimant characteristics  345

16.3

Tribunal avoidance rates by demographics and judicial mediation—employer characteristics  346

17.1

Works councils and collective bargaining at German workplaces, 2011  367

19.1

Experience with types of ADR among Fortune 1000 companies, 1997 and 2011  408

19.2

The use of arbitration by type of dispute, 1997 and 2011  409

20.1

Working days lost due to industrial disputes in Australia, 1969–2011  437

20.2

Working days lost due to industrial disputes by industry  438

20.3

Employment-related complaints of discrimination  439

21.1

Trade union density, 1989–2010  457

21.2

Types of personal grievance claims, 2003–6  459

22.1

Industrial stoppages, 1965–2011  477

22.2

Employment tribunal applications, 2003–11  478

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