
Contents
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Health-care information Is Variable, Complex, and Distributed Health-care information Is Variable, Complex, and Distributed
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Health-Care Providers Are Diverse, Distributed, and Work in a Variably-Coupled Domain Health-Care Providers Are Diverse, Distributed, and Work in a Variably-Coupled Domain
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Information Ecology Information Ecology
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Barriers Impede Health-Care Communication Barriers Impede Health-Care Communication
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Team Communication in the Field Team Communication in the Field
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Issues and Initiatives to Improve Communication Issues and Initiatives to Improve Communication
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Improving Verbal Exchanges Improving Verbal Exchanges
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Using Cognitive Artifacts to Distribute Cognition Using Cognitive Artifacts to Distribute Cognition
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How well-designed artifacts improve team cognitive work How well-designed artifacts improve team cognitive work
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Understand Health Care through Cognitive Systems Engineering Understand Health Care through Cognitive Systems Engineering
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Conclusion Conclusion
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Future directions Future directions
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Acknowledgment Acknowledgment
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References References
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19 Improving Team Communication for Better Health Behavior
Get accessChristopher P. Nemeth, Principal Scientist, Cognitive Solutions Division, Applied Research Associates, Inc., Albuquerque, NM
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Published:16 December 2013
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Abstract
Health-care activities rely on the acquisition, portrayal, and analysis of diagnostic and therapeutic information as an integral part of patient care. As a service provided by multiple participants, the communication of information is embedded in nearly every aspect of health care. There is much talk of communication as an issue that needs to be improved. This is often because other issues such as equipment research and development and government policy are outside care providers’ immediate range of influence. A good deal of the discussion about communication is uninformed by any real understanding of communication as a field. It is also based on certain presumptions such as more data equal greater understanding, or completeness (rather than salience) equates to quality, or changing the medium (e.g., from face-to-face to e-mail) does not affect message. In fact, changes to communication may not yield direct benefits because other stronger forces such as economic, social, organizational, and legal influences make health care what it is. This chapter invites attention to the nature of the health care work setting, the communication of information through verbal exchanges and artifacts, and efforts that have the potential to improve team communication and care.
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