
Contents
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What Is Nonverbal Communication? What Is Nonverbal Communication?
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How Does Physician Nonverbal Communication Affect Patient Outcomes? How Does Physician Nonverbal Communication Affect Patient Outcomes?
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Patient Satisfaction Patient Satisfaction
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Patient Trust Patient Trust
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Patient Adherence Patient Adherence
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Patient Behavior Patient Behavior
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Other Outcomes Other Outcomes
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Which Theories and Models Inform the Study of Physician-Patient Nonverbal Communication? Which Theories and Models Inform the Study of Physician-Patient Nonverbal Communication?
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The Typology of Physician-Patient Relationships The Typology of Physician-Patient Relationships
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The E4 Model for Physician-Patient Communication The E4 Model for Physician-Patient Communication
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The Parallel-Process Model of Nonverbal Communication The Parallel-Process Model of Nonverbal Communication
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How to Assess Nonverbal Communication in the Medical Encounter? How to Assess Nonverbal Communication in the Medical Encounter?
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Study-Specific Coding Schemes Study-Specific Coding Schemes
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Standardized Coding Schemes Standardized Coding Schemes
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Manipulation of Nonverbal Behavior Manipulation of Nonverbal Behavior
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Physician Interpersonal Sensitivity Physician Interpersonal Sensitivity
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Conclusions and Future Directions Conclusions and Future Directions
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References References
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4 The Role of Nonverbal Communication in Medical Interactions: Empirical Results, Theoretical Bases, and Methodological Issues
Get accessMarianne Schmid Mast is Full Professor, Institute of Psychology, University of Neuchâtel.
Gaëtan Cousin is a postdoctoral researcher at Oxford University.
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Published:16 December 2013
Cite
Abstract
The goal of the present chapter is to provide an overview of the existing literature on nonverbal communication in the medical encounter. After introducing the different functions of nonverbal behavior and its importance in the medical context, we present empirical evidence showing how physician nonverbal behavior relates to different patient outcomes such as satisfaction, trust, or adherence. We then present different models and assessment tools with which nonverbal behavior in the medical encounter can be studied. The physician’s ability to pick up and correctly interpret the patient’s nonverbal cues (interpersonal sensitivity) and its impact on patient outcomes will be reviewed. We close the chapter by providing a summary of the main results and an outlook on open questions in the field.
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