
Contents
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Introduction and background Introduction and background
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The challenges of communicating with oncology and palliative care patients within contemporary healthcare The challenges of communicating with oncology and palliative care patients within contemporary healthcare
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The patient's perspective The patient's perspective
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The changing role of the patient The changing role of the patient
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The changing role of the nurse The changing role of the nurse
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Nurse training in communication skills Nurse training in communication skills
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Pre-registration education Pre-registration education
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Post-registration training Post-registration training
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Development of a national training programme for communication skills training Development of a national training programme for communication skills training
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Identifying the basic components for an experiential workshop Identifying the basic components for an experiential workshop
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Experiences of delivering the workshops. What do nurses see as the challenges? Experiences of delivering the workshops. What do nurses see as the challenges?
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The challenge of time The challenge of time
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Core content for teaching- using time more effectively Core content for teaching- using time more effectively
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The challenge of assessment The challenge of assessment
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Core content for teaching—The importance of assessment Core content for teaching—The importance of assessment
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Developing a logical flow in assessments Developing a logical flow in assessments
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Introduction Introduction
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Information Gathering Information Gathering
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Information Giving Information Giving
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The challenge of strong emotions The challenge of strong emotions
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Core content for teaching—Handling strong emotions Core content for teaching—Handling strong emotions
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The challenge of breaking bad news The challenge of breaking bad news
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Core content of teaching—Breaking Bad news Core content of teaching—Breaking Bad news
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The challenge of denial The challenge of denial
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Core content of teaching—Working with denial Core content of teaching—Working with denial
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The challenge of collusion The challenge of collusion
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Core content—Dealing with collusion Core content—Dealing with collusion
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The challenge of working with colleagues The challenge of working with colleagues
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Core content—working with colleagues Core content—working with colleagues
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Conclusion and the way forward Conclusion and the way forward
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References References
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36 The challenges and rewards of communication skills training for oncology and palliative care nurses in the United Kingdom
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Published:March 2010
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Abstract
The past three decades have witnessed a considerable growth in the amount of research directed at examining communication skills in healthcare. Earlier efforts set out to describe the problems in communication between patients and providers, whilst later studies focused on the skills to be taught and the training techniques to be used. Whilst much of this early work concentrated on the primary care setting, subsequent work developed from within the field of oncology. This chapter describes a number of key communication challenges for nurses working in a modern cancer and palliative care setting in the United Kingdom. It provides an overview of the growing evidence base for communication skills training, and relates these findings to experiences of developing and delivering training as part of the English National Advanced Communication Skills Training Programme. Finally, it makes recommendations for the future provision of post-registration nurse training by outlining a core curriculum for communication skills.
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