...Chapter 8 reflects on the position of wardens and scheme managers – specifically villa managers – as personnel responsible for providing a concierge service to residents, and a facilities management service to property developers. The chapter provides background information on this group of workers...

...This chapter links the feminist-inspired heuristic of TSOL to explore the work of volunteer managers (VMs) — those staff members who manage volunteers — and examines the work they undertake, their careers, and their search for a professional identity. It notes that VMs often work above contracted...

.... At stake is how the internal architecture of power is remade to enable the ‘right of managers to manage’, while the language of managerialism simultaneously enables the translation of emergent external political objectives and programmes into the ‘business’ of the corporate and competitive university...

...This chapter explores the implications of the case studies on social work with the children and families presented in this volume for policy and practice from a management perspective. It discusses dilemmas in the practitioner's role, support for reflective practice, and the relation between theory...

... or trap house is referred to by the runner/dealers as ‘grinding’. The chapter then reveals life inside a trap house, managing staff, role differentiation, and the marketing principles of customer relationship management. It also outlines the management risks of county lines, as well as the options...

...New Labour's modernisation agenda has produced an avalanche of change that has posed formidable challenges for everyone involved in social work, whether as service users, practitioners, or managers. This book provides a radical appraisal of the far-reaching changes in their theoretical, historical...

...This chapter examines the origins of the characterisation of managers as creatures of managerialism. Within the critical literature examining the impact of managerialism on social services, managers, and practitioners, it is possible to identify two distinct approaches. First, the domination...

...Innovation leadership is played out in a force field between inspiration and execution. Inspiration thrives on openness, divergence, motivation and creativity. Execution thrives on traits such as structure, discipline, focus and stamina. For public managers, working in a different way, involving...

...This chapter describes the experiences, views and perceptions of managers and care staff in the United Kingdom regarding their use of restorative justice (RJ) in managing problem behaviour and offending behaviour in children in residential care. Their views were collated in four main ways...

...A view shared by many politicians and parts of the media is that the NHS employs too many managers and back room administrators, soaking up resources, stifling creativity and interfering with the work of frontline clinicians. Essentially, managers have become part of the problem. In this chapter, I...

... in Brazil. Constituency pressures at state level lead to rescaling, and higher selectiveness, lead network managers to steer vertical communication and promote broader inclusion of stakeholders. The chapter concludes by suggesting general mechanisms that govern rescaling within the network governance...

... allows an assessment of a range of menopause considerations and their implications for the employment relationship. Comparing organizational and line managers’ support with women’s willingness to disclose highlights the shared responsibility to create workplaces in which meaningful help and support...

...This chapter is based on interviews with middle managers in engineering who have used the father’s quota. It explores their experiences with taking leave for their career development. The concepts “availability” and “irreplaceability”, which are often applied in studies of the career logic...

... managers Opinions & Ideas O&I Board plenary sessions economic democracy resources budgets for labour credits OTRAs One Time Resource Allocation Trade Off Game conflicts prevention of Creagh Ronald dispute management anti gossip rule behavioural code Bitch Box disputes romantic...

...-waged sectors, such as retail, hospitality, social care and cleaning. The chapter then draws on HR management theory to propose a model of ‘strategic entry-level resourcing’ to explain why employers in such sectors invest in the recruitment and retention of low-skill employees through engagement...

... for policy makers at the national and international level, companies and managers, and workers and families. These include issues around shifting work and work-life balance cultures and gender norms, providing better rights to flexible working and protection of workers when working flexibly, as well...

... participants demonstrate that practices of supervision are varied and erratic. The research demonstrates that supervision policies and practices are largely determined by a number of variables including, organisational cultures, managers’ attitudes and social workers own commitment to engaging with the process...

...Network governance represents an important approach to managing complex environmental challenges because of its capacity to support learning. However, multi-scalar problems often require networks to interface with hierarchical modes of governance. This paper examines how network managers can help...

...Without the 1983 ‘Griffiths’ Inquiry, NHS management would probably not look or act like it does today. This chapter reflects on ‘Griffiths’ as a case study and the introduction of general management after a period of over 25 years of reflection. It aims to trace the background to the changes...

...This chapter discusses the management of the NHS. NHS managers are often cast as villains and often accused of cutting services or as taking up money that could be better spent on care. Today, the role of health managers has become increasingly more diverse and complex as the history of the NHS has...