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Mary Frances Luce, Jianmin Jia, Gregory W. Fischer, How Much Do You Like It? Within-Alternative Conflict and Subjective Confidence in Consumer Judgments, Journal of Consumer Research, Volume 30, Issue 3, December 2003, Pages 464–472, https://doi.org/10.1086/378622
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Abstract
We seek to reinforce the importance of the notion of within-alternative conflict for consumer research. We replicate our own earlier findings that conflict associated with integrating an alternative's pros and cons influences responses to a judgment task. In the earlier work, we focused on test-retest reliability in judgment; here we extend the work by developing a measure of explicit preference uncertainty using subjective confidence intervals placed around evaluative judgments in consumer purchase contexts. We also extend the prior work by demonstrating an effect of within-alternative conflict on preferences expressed through evaluative ratings.