| Response examples . | Advantages/best practices . | Disadvantages/lessons learned . |
|---|---|---|
| 1. Mental health consultation (telephone/video/application-based consultation) | ||
| • Telephone support lines during working hours • 24/7 available hotlines to provide support • An online multi-component psychological intervention for HCWs • Video conference for linking with leadership • Video conference psychotherapy for individuals and group • Video debriefing • An application designed to offer individualized resources for HCWs, catering to their specific needs and providing access to a range of supportive materials and tools | • Accessible to all HCWs without any specific occupation or role • Video conference with the management team and guest speakers was reported as effective in addressing concerns, acknowledging staff, exchanging information, and providing updates • Easily duplicatable and can help all HCWs to relieve early symptoms of anxiety • Necessary steps for implementation are an early, clear mandate, adequate human resources, a functional platform (ensure anonymity), and a communication plan (send regular reminders about the hotline) • Immediate support hotline addressed some of the mild symptoms of anxiety and referred to necessary services if needed • Some hotlines were able to leave voice messages to consultants whenever • Ability to reach a greater number of participants, meet the broad mental health needs that have been detected in COVID-19, reduce future costs, and user-friendly platform regardless of internet expertise • For the online program, consistent monitoring of members’ mental health and offered weekly psychological first aid support groups for HCWs • Suggested video group therapy intervention to be reported as effective, helpful, and timely. The treatment given through video-conference platforms potentially increased availability and access • For video conferences, facilitators created a safe environment and involved members who have the same roles • Having a dedicated safe space to discuss the issues was helpful for HCWs. Debriefing was set in a way where a member could discuss with the members of the same role group, and facilitators of the sessions were familiar, trusted colleagues. The Zoom platform was easy to use • A web-based and mobile application provides advice and recommendations along with reference sources and self-assessment to be accessed in 3 different languages, even offline • Application-based mindfulness intervention was identified as effective for CBT | • Potential constraints to access the consultation services by HCWs, especially during high-intensity work regimes such as pandemics • Requires human resources in the long run • Cannot fully evaluate the effectiveness of the hotlines since no caller feedback or satisfaction were recorded • Some services did not refer to any further services or resources • Limitations in diagnosis and identification of symptoms in participants • Cannot fix problems of people with serious mental illness • Video conference and debriefing program groups might be effective only for those who are able and willing to share their issues and vulnerability with their peers and colleagues • This intervention might be efficient only for those who were comfortable sharing with peers and showing vulnerabilities, also able to use the Zoom platform • Resource contents are very broad, lacking a tailored approach for specific groups or target populations • Psychosocial interventions to have scientific and research approaches for more robust evidence on effectiveness |
| Response examples . | Advantages/best practices . | Disadvantages/lessons learned . |
|---|---|---|
| 1. Mental health consultation (telephone/video/application-based consultation) | ||
| • Telephone support lines during working hours • 24/7 available hotlines to provide support • An online multi-component psychological intervention for HCWs • Video conference for linking with leadership • Video conference psychotherapy for individuals and group • Video debriefing • An application designed to offer individualized resources for HCWs, catering to their specific needs and providing access to a range of supportive materials and tools | • Accessible to all HCWs without any specific occupation or role • Video conference with the management team and guest speakers was reported as effective in addressing concerns, acknowledging staff, exchanging information, and providing updates • Easily duplicatable and can help all HCWs to relieve early symptoms of anxiety • Necessary steps for implementation are an early, clear mandate, adequate human resources, a functional platform (ensure anonymity), and a communication plan (send regular reminders about the hotline) • Immediate support hotline addressed some of the mild symptoms of anxiety and referred to necessary services if needed • Some hotlines were able to leave voice messages to consultants whenever • Ability to reach a greater number of participants, meet the broad mental health needs that have been detected in COVID-19, reduce future costs, and user-friendly platform regardless of internet expertise • For the online program, consistent monitoring of members’ mental health and offered weekly psychological first aid support groups for HCWs • Suggested video group therapy intervention to be reported as effective, helpful, and timely. The treatment given through video-conference platforms potentially increased availability and access • For video conferences, facilitators created a safe environment and involved members who have the same roles • Having a dedicated safe space to discuss the issues was helpful for HCWs. Debriefing was set in a way where a member could discuss with the members of the same role group, and facilitators of the sessions were familiar, trusted colleagues. The Zoom platform was easy to use • A web-based and mobile application provides advice and recommendations along with reference sources and self-assessment to be accessed in 3 different languages, even offline • Application-based mindfulness intervention was identified as effective for CBT | • Potential constraints to access the consultation services by HCWs, especially during high-intensity work regimes such as pandemics • Requires human resources in the long run • Cannot fully evaluate the effectiveness of the hotlines since no caller feedback or satisfaction were recorded • Some services did not refer to any further services or resources • Limitations in diagnosis and identification of symptoms in participants • Cannot fix problems of people with serious mental illness • Video conference and debriefing program groups might be effective only for those who are able and willing to share their issues and vulnerability with their peers and colleagues • This intervention might be efficient only for those who were comfortable sharing with peers and showing vulnerabilities, also able to use the Zoom platform • Resource contents are very broad, lacking a tailored approach for specific groups or target populations • Psychosocial interventions to have scientific and research approaches for more robust evidence on effectiveness |
(Continued)
| Response examples . | Advantages/best practices . | Disadvantages/lessons learned . |
|---|---|---|
| 1. Mental health consultation (telephone/video/application-based consultation) | ||
| • Telephone support lines during working hours • 24/7 available hotlines to provide support • An online multi-component psychological intervention for HCWs • Video conference for linking with leadership • Video conference psychotherapy for individuals and group • Video debriefing • An application designed to offer individualized resources for HCWs, catering to their specific needs and providing access to a range of supportive materials and tools | • Accessible to all HCWs without any specific occupation or role • Video conference with the management team and guest speakers was reported as effective in addressing concerns, acknowledging staff, exchanging information, and providing updates • Easily duplicatable and can help all HCWs to relieve early symptoms of anxiety • Necessary steps for implementation are an early, clear mandate, adequate human resources, a functional platform (ensure anonymity), and a communication plan (send regular reminders about the hotline) • Immediate support hotline addressed some of the mild symptoms of anxiety and referred to necessary services if needed • Some hotlines were able to leave voice messages to consultants whenever • Ability to reach a greater number of participants, meet the broad mental health needs that have been detected in COVID-19, reduce future costs, and user-friendly platform regardless of internet expertise • For the online program, consistent monitoring of members’ mental health and offered weekly psychological first aid support groups for HCWs • Suggested video group therapy intervention to be reported as effective, helpful, and timely. The treatment given through video-conference platforms potentially increased availability and access • For video conferences, facilitators created a safe environment and involved members who have the same roles • Having a dedicated safe space to discuss the issues was helpful for HCWs. Debriefing was set in a way where a member could discuss with the members of the same role group, and facilitators of the sessions were familiar, trusted colleagues. The Zoom platform was easy to use • A web-based and mobile application provides advice and recommendations along with reference sources and self-assessment to be accessed in 3 different languages, even offline • Application-based mindfulness intervention was identified as effective for CBT | • Potential constraints to access the consultation services by HCWs, especially during high-intensity work regimes such as pandemics • Requires human resources in the long run • Cannot fully evaluate the effectiveness of the hotlines since no caller feedback or satisfaction were recorded • Some services did not refer to any further services or resources • Limitations in diagnosis and identification of symptoms in participants • Cannot fix problems of people with serious mental illness • Video conference and debriefing program groups might be effective only for those who are able and willing to share their issues and vulnerability with their peers and colleagues • This intervention might be efficient only for those who were comfortable sharing with peers and showing vulnerabilities, also able to use the Zoom platform • Resource contents are very broad, lacking a tailored approach for specific groups or target populations • Psychosocial interventions to have scientific and research approaches for more robust evidence on effectiveness |
| Response examples . | Advantages/best practices . | Disadvantages/lessons learned . |
|---|---|---|
| 1. Mental health consultation (telephone/video/application-based consultation) | ||
| • Telephone support lines during working hours • 24/7 available hotlines to provide support • An online multi-component psychological intervention for HCWs • Video conference for linking with leadership • Video conference psychotherapy for individuals and group • Video debriefing • An application designed to offer individualized resources for HCWs, catering to their specific needs and providing access to a range of supportive materials and tools | • Accessible to all HCWs without any specific occupation or role • Video conference with the management team and guest speakers was reported as effective in addressing concerns, acknowledging staff, exchanging information, and providing updates • Easily duplicatable and can help all HCWs to relieve early symptoms of anxiety • Necessary steps for implementation are an early, clear mandate, adequate human resources, a functional platform (ensure anonymity), and a communication plan (send regular reminders about the hotline) • Immediate support hotline addressed some of the mild symptoms of anxiety and referred to necessary services if needed • Some hotlines were able to leave voice messages to consultants whenever • Ability to reach a greater number of participants, meet the broad mental health needs that have been detected in COVID-19, reduce future costs, and user-friendly platform regardless of internet expertise • For the online program, consistent monitoring of members’ mental health and offered weekly psychological first aid support groups for HCWs • Suggested video group therapy intervention to be reported as effective, helpful, and timely. The treatment given through video-conference platforms potentially increased availability and access • For video conferences, facilitators created a safe environment and involved members who have the same roles • Having a dedicated safe space to discuss the issues was helpful for HCWs. Debriefing was set in a way where a member could discuss with the members of the same role group, and facilitators of the sessions were familiar, trusted colleagues. The Zoom platform was easy to use • A web-based and mobile application provides advice and recommendations along with reference sources and self-assessment to be accessed in 3 different languages, even offline • Application-based mindfulness intervention was identified as effective for CBT | • Potential constraints to access the consultation services by HCWs, especially during high-intensity work regimes such as pandemics • Requires human resources in the long run • Cannot fully evaluate the effectiveness of the hotlines since no caller feedback or satisfaction were recorded • Some services did not refer to any further services or resources • Limitations in diagnosis and identification of symptoms in participants • Cannot fix problems of people with serious mental illness • Video conference and debriefing program groups might be effective only for those who are able and willing to share their issues and vulnerability with their peers and colleagues • This intervention might be efficient only for those who were comfortable sharing with peers and showing vulnerabilities, also able to use the Zoom platform • Resource contents are very broad, lacking a tailored approach for specific groups or target populations • Psychosocial interventions to have scientific and research approaches for more robust evidence on effectiveness |
(Continued)
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