Characteristics of the original validated instruments to measure patient satisfaction with CMM services.
| Author (year) . | Name of instrument—abbreviations . | Language . | Construct definition . | How is the administration? . | Type of questions (number of questions) . | Number of respondents . |
|---|---|---|---|---|---|---|
| Armando et al. [21] (2012) | Patient satisfaction survey (Cuestionario de satisfacción de pacientes) | Spanish | Satisfaction is defined as a reflection of the provider’s ability to meet the needs of patients | Self-administered printed instrument | Likert-scale 1–5 (10); open-ended (1) | 103 |
| Armandoet al. [22] (2005) | Patient satisfaction survey under pharmacotherapy follow-up (Cuestionario de satisfacción de pacientes bajo Seguimiento Farmacoterapéutico) | Spanish | Satisfaction is defined as a humanistic outcome of approving quality of care and reflects the provider’s ability to meet patients’ needs | Self-administered printed instrument | dichotomic (6)*; Likert-scale 1–4 (5); open-ended (1) | 40 |
| Gourley et al. [23] (1998) | Pharmaceutical care questionnaire—PCQ | English | Undefined | Instrument administered by interviewer** | Likert-scale 1–5 (17) | 227 |
| Kassamet al. [24] (2009) | Satisfaction survey | English | Undefined | Self-administered printed instrument | Likert-scale 1–5 (15) | 147 |
| Larson et al. [25] (2002) | Pharmacy services questionnaire—PSQ | English | Patient satisfaction can be seen as a personal assessment of health care services and providers who reflect the reality of care, as well as the patient’s preferences and expectations, and can be conceptualized as an assessment of the pharmacist’s performance in patient care. | Self-administered printed instrument | Likert-scale 1–5 (20) | 428 |
| Lyra Júnior et al. [26] (2004) | Undefined | Portuguese | Patient satisfaction is defined as an outcome which reflects the degree of involvement of the pharmacist in the care process as well as the needs and expectations of the patient | Printed instrument administered by an interviewer | Likert-scale 1–5 (14); open-ended (2) | 30 |
| Moczygemba et al. [27] (2010) | Patient satisfaction survey | English | Undefined | Self-administered printed instrument | Likert-scale 1–5 (15); open-ended (3) | 47 |
| Monje-Agudo et al. [28] (2015) | Patient satisfaction assessment survey (Encuesta de valoración de la satisfacción de los pacientes) | Spanish | Undefined | Self-administered printed instrument | Likert-scale 1–5 (10); open-ended (1) | 154 |
| Moon et al. [15] (2016) | Patient satisfaction survey | English | Undefined | Self-administered printed instrument | Likert-scale 1–4 (9); open-ended (1) | 195 |
| Author (year) . | Name of instrument—abbreviations . | Language . | Construct definition . | How is the administration? . | Type of questions (number of questions) . | Number of respondents . |
|---|---|---|---|---|---|---|
| Armando et al. [21] (2012) | Patient satisfaction survey (Cuestionario de satisfacción de pacientes) | Spanish | Satisfaction is defined as a reflection of the provider’s ability to meet the needs of patients | Self-administered printed instrument | Likert-scale 1–5 (10); open-ended (1) | 103 |
| Armandoet al. [22] (2005) | Patient satisfaction survey under pharmacotherapy follow-up (Cuestionario de satisfacción de pacientes bajo Seguimiento Farmacoterapéutico) | Spanish | Satisfaction is defined as a humanistic outcome of approving quality of care and reflects the provider’s ability to meet patients’ needs | Self-administered printed instrument | dichotomic (6)*; Likert-scale 1–4 (5); open-ended (1) | 40 |
| Gourley et al. [23] (1998) | Pharmaceutical care questionnaire—PCQ | English | Undefined | Instrument administered by interviewer** | Likert-scale 1–5 (17) | 227 |
| Kassamet al. [24] (2009) | Satisfaction survey | English | Undefined | Self-administered printed instrument | Likert-scale 1–5 (15) | 147 |
| Larson et al. [25] (2002) | Pharmacy services questionnaire—PSQ | English | Patient satisfaction can be seen as a personal assessment of health care services and providers who reflect the reality of care, as well as the patient’s preferences and expectations, and can be conceptualized as an assessment of the pharmacist’s performance in patient care. | Self-administered printed instrument | Likert-scale 1–5 (20) | 428 |
| Lyra Júnior et al. [26] (2004) | Undefined | Portuguese | Patient satisfaction is defined as an outcome which reflects the degree of involvement of the pharmacist in the care process as well as the needs and expectations of the patient | Printed instrument administered by an interviewer | Likert-scale 1–5 (14); open-ended (2) | 30 |
| Moczygemba et al. [27] (2010) | Patient satisfaction survey | English | Undefined | Self-administered printed instrument | Likert-scale 1–5 (15); open-ended (3) | 47 |
| Monje-Agudo et al. [28] (2015) | Patient satisfaction assessment survey (Encuesta de valoración de la satisfacción de los pacientes) | Spanish | Undefined | Self-administered printed instrument | Likert-scale 1–5 (10); open-ended (1) | 154 |
| Moon et al. [15] (2016) | Patient satisfaction survey | English | Undefined | Self-administered printed instrument | Likert-scale 1–4 (9); open-ended (1) | 195 |
*Dichotomic = yes or no questions.
**The instrument was applied by a third partial and the format (printed or digital) was not described by the authors.
Characteristics of the original validated instruments to measure patient satisfaction with CMM services.
| Author (year) . | Name of instrument—abbreviations . | Language . | Construct definition . | How is the administration? . | Type of questions (number of questions) . | Number of respondents . |
|---|---|---|---|---|---|---|
| Armando et al. [21] (2012) | Patient satisfaction survey (Cuestionario de satisfacción de pacientes) | Spanish | Satisfaction is defined as a reflection of the provider’s ability to meet the needs of patients | Self-administered printed instrument | Likert-scale 1–5 (10); open-ended (1) | 103 |
| Armandoet al. [22] (2005) | Patient satisfaction survey under pharmacotherapy follow-up (Cuestionario de satisfacción de pacientes bajo Seguimiento Farmacoterapéutico) | Spanish | Satisfaction is defined as a humanistic outcome of approving quality of care and reflects the provider’s ability to meet patients’ needs | Self-administered printed instrument | dichotomic (6)*; Likert-scale 1–4 (5); open-ended (1) | 40 |
| Gourley et al. [23] (1998) | Pharmaceutical care questionnaire—PCQ | English | Undefined | Instrument administered by interviewer** | Likert-scale 1–5 (17) | 227 |
| Kassamet al. [24] (2009) | Satisfaction survey | English | Undefined | Self-administered printed instrument | Likert-scale 1–5 (15) | 147 |
| Larson et al. [25] (2002) | Pharmacy services questionnaire—PSQ | English | Patient satisfaction can be seen as a personal assessment of health care services and providers who reflect the reality of care, as well as the patient’s preferences and expectations, and can be conceptualized as an assessment of the pharmacist’s performance in patient care. | Self-administered printed instrument | Likert-scale 1–5 (20) | 428 |
| Lyra Júnior et al. [26] (2004) | Undefined | Portuguese | Patient satisfaction is defined as an outcome which reflects the degree of involvement of the pharmacist in the care process as well as the needs and expectations of the patient | Printed instrument administered by an interviewer | Likert-scale 1–5 (14); open-ended (2) | 30 |
| Moczygemba et al. [27] (2010) | Patient satisfaction survey | English | Undefined | Self-administered printed instrument | Likert-scale 1–5 (15); open-ended (3) | 47 |
| Monje-Agudo et al. [28] (2015) | Patient satisfaction assessment survey (Encuesta de valoración de la satisfacción de los pacientes) | Spanish | Undefined | Self-administered printed instrument | Likert-scale 1–5 (10); open-ended (1) | 154 |
| Moon et al. [15] (2016) | Patient satisfaction survey | English | Undefined | Self-administered printed instrument | Likert-scale 1–4 (9); open-ended (1) | 195 |
| Author (year) . | Name of instrument—abbreviations . | Language . | Construct definition . | How is the administration? . | Type of questions (number of questions) . | Number of respondents . |
|---|---|---|---|---|---|---|
| Armando et al. [21] (2012) | Patient satisfaction survey (Cuestionario de satisfacción de pacientes) | Spanish | Satisfaction is defined as a reflection of the provider’s ability to meet the needs of patients | Self-administered printed instrument | Likert-scale 1–5 (10); open-ended (1) | 103 |
| Armandoet al. [22] (2005) | Patient satisfaction survey under pharmacotherapy follow-up (Cuestionario de satisfacción de pacientes bajo Seguimiento Farmacoterapéutico) | Spanish | Satisfaction is defined as a humanistic outcome of approving quality of care and reflects the provider’s ability to meet patients’ needs | Self-administered printed instrument | dichotomic (6)*; Likert-scale 1–4 (5); open-ended (1) | 40 |
| Gourley et al. [23] (1998) | Pharmaceutical care questionnaire—PCQ | English | Undefined | Instrument administered by interviewer** | Likert-scale 1–5 (17) | 227 |
| Kassamet al. [24] (2009) | Satisfaction survey | English | Undefined | Self-administered printed instrument | Likert-scale 1–5 (15) | 147 |
| Larson et al. [25] (2002) | Pharmacy services questionnaire—PSQ | English | Patient satisfaction can be seen as a personal assessment of health care services and providers who reflect the reality of care, as well as the patient’s preferences and expectations, and can be conceptualized as an assessment of the pharmacist’s performance in patient care. | Self-administered printed instrument | Likert-scale 1–5 (20) | 428 |
| Lyra Júnior et al. [26] (2004) | Undefined | Portuguese | Patient satisfaction is defined as an outcome which reflects the degree of involvement of the pharmacist in the care process as well as the needs and expectations of the patient | Printed instrument administered by an interviewer | Likert-scale 1–5 (14); open-ended (2) | 30 |
| Moczygemba et al. [27] (2010) | Patient satisfaction survey | English | Undefined | Self-administered printed instrument | Likert-scale 1–5 (15); open-ended (3) | 47 |
| Monje-Agudo et al. [28] (2015) | Patient satisfaction assessment survey (Encuesta de valoración de la satisfacción de los pacientes) | Spanish | Undefined | Self-administered printed instrument | Likert-scale 1–5 (10); open-ended (1) | 154 |
| Moon et al. [15] (2016) | Patient satisfaction survey | English | Undefined | Self-administered printed instrument | Likert-scale 1–4 (9); open-ended (1) | 195 |
*Dichotomic = yes or no questions.
**The instrument was applied by a third partial and the format (printed or digital) was not described by the authors.
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