Characteristics of study participants and their ratings on doctor–patient relationship (n = 1,465) and differences in ratings on patient–doctor relationship by characteristics of medical doctors.
| Variable (coding) N (%) . | Scale rating score (mean ± SD) . | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| . | Overall (63.78 ± 6.707) . | . | Positive perceptions of patient behaviours (8.15 ± 2.396) . | . | Negative perceptions of patient behaviours (7.52 ± 2.438) . | . | Trust in and understanding of patients (16.30 ± 2.316) . | . | Patient relationship management (31.81 ± 4.021) . | . |
| Years of age | ||||||||||
| ≤35 (0) 738 (50.4) | 67.45 ± 7.29 | 8.32 ± 2.324 | 7.68 ± 2.367 | 16.43 ± 2.339 | 31.64 ± 3.993 | |||||
| >35 (1) 727 (49.6) | 66.83 ± 6.80 | 7.98 ± 2.456 | 7.37 ± 2.500 | 16.17 ± 2.287 | 31.97 ± 4.045 | |||||
| Gender | ||||||||||
| Male (0) 753 (51.4) | 63.33 ± 6.51 | 8.25 ± 2.408 | 7.43 ± 2.418 | 16.16 ± 2.286 | 31.49 ± 4.146 | |||||
| Female (1) 712 (48.6) | 64.27 ± 6.87 | 8.06 ± 2.381 | 7.62 ± 2.457 | 16.45 ± 2.340 | 32.14 ± 3.859 | |||||
| Hospital category | ||||||||||
| Specialized (0) 236 (16.1) | 69.38 ± 8.07 | 8.69 ± 2.354 | 8.05 ± 2.505 | 16.94 ± 2.608 | 32.23 ± 3.967 | |||||
| Comprehensive (1) 1,229 (83.9) | 66.71 ± 6.77 | 8.05 ± 2.391 | 7.42 ± 2.413 | 16.18 ± 2.316 | 31.72 ± 4.028 | |||||
| Years of working | ||||||||||
| ≤10 (0) 797 (68.0) | 67.41 ± 7.28 | 8.36 ± 2.276 | 7.65 ± 2.350 | 16.40 ± 2.363 | 31.64 ± 3.999 | |||||
| >10 (1) 668 (32.0) | 66.81 ± 6.77 | 7.91 ± 2.512 | 7.37 ± 2.532 | 16.18 ± 2.256 | 32.01 ± 4.041 | |||||
| Qualification | ||||||||||
| <Bachelor (0) 81 (5.5) | 64.88 ± 7.30 | 8.79 ± 2.375 | 7.69 ± 2.582 | 16.74 ± 2.774 | 31.65 ± 4.004 | |||||
| Bachelor (1) 736 (50.3) | 63.93 ± 6.91 | 8.16 ± 2.513 | 7.42 ± 2.573 | 16.35 ± 2.332 | 32.01 ± 4.090 | |||||
| Postgraduate (2) 648 (44.2) | 63.48 ± 6.37 | 8.07 ± 2.248 | 7.62 ± 2.254 | 16.19 ± 2.231 | 31.60 ± 3.938 | |||||
| Weekly working hours | ||||||||||
| <55 (0) 714 (48.7) | 64.61 ± 6.85 | 8.38 ± 2.353 | 7.98 ± 2.351 | 16.62 ± 2.265 | 31.63 ± 3.953 | |||||
| 55–65 (1) 382 (26.1) | 62.79 ± 6.58 | 7.90 ± 2.438 | 7.21 ± 2.413 | 16.03 ± 2.327 | 31.65 ± 4.065 | |||||
| >65 (2) 369 (25.2) | 63.22 ± 6.36 | 7.98 ± 2.398 | 6.97 ± 2.470 | 15.96 ± 2.316 | 32.31 ± 4.075 | |||||
| Patient complains | ||||||||||
| Yes (0) 569 (39.5) | 61.90 ± 5.83 | 7.47 ± 2.369 | 6.84 ± 2.421 | 15.67 ± 2.091 | 31.92 ± 4.064 | |||||
| No (1) 872 (60.5) | 64.96 ± 6.96 | 8.59 ± 2.320 | 7.97 ± 2.364 | 16.70 ± 2.381 | 31.70 ± 3.974 | |||||
| Disputes with patients over past year | ||||||||||
| ≤1 (0) 1,265 (86.3) | 64.01 ± 6.78 | 8.27 ± 2.401 | 7.61 ± 2.452 | 16.38 ± 2.333 | 31.75 ± 4.074 | |||||
| >1 (1) 200 (13.7) | 62.35 ± 6.05 | 7.39 ± 2.221 | 7.00 ± 2.284 | 15.78 ± 2.142 | 32.18 ± 4.021 | |||||
| Variable (coding) | Scale total | Positive perceptions of patient behaviours | Negative perceptions of patient behaviours | Trust in and understanding of patients | Patient relationship management | |||||
| Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | |
| Years of age | −0.044 (0.094) | −0.033 (0.458) | −0.071 (0.006) | 0.017 (0.701) | −0.064 (0.015) | −0.064 (0.148) | −0.057 (0.028) | −0.065 (0.145) | 0.041 (0.115) | 0.011 (0.805) |
| Female gender (vs male) | 0.070 (0.007) | 0.042 (0.105) | −0.039 (0.133) | −0.07 (0.007) | 0.038 (0.144) | −0.010 (0.707) | 0.064 (0.014) | 0.030 (0.249) | 0.080 (0.002) | 0.101 (<0.001) |
| Specialized hospital (vs comprehensive) | −0.139 (<0.001) | −0.105 (<0.001) | −0.098 (<0.001) | −0.061 (0.019) | −0.094 (<0.001) | −0.060 (0.021) | −0.120 (<0.001) | −0.086 (0.001) | −0.046 (0.075) | −0.054 (0.045) |
| Years of working | −0.043 (0.100) | 0.014 (0.765) | −0.092 (<0.001) | −0.089 (0.050) | −0.059 (0.024) | 0.031 (0.488) | −0.046 (0.079) | 0.032 (0.480) | 0.045 (0.083) | 0.038 (0.415) |
| Qualification | −0.049 (0.060) | −0.050 (0.060) | −0.052 (0.047) | −0.072 (0.006) | 0.023 (0.382) | 0.028 (0.282) | −0.052 (0.046) | −0.046 (0.080) | −0.035 (0.181) | −0.030 (0.265) |
| Weekly working hours | −0.098 (<0.001) | −0.067 (0.010) | −0.079 (0.003) | −0.063 (0.014) | −0.179 (<0.001) | −0.165 (<0.001) | −0.126 (<0.001) | −0.095 (<0.001) | 0.064 (0.015) | 0.082 (0.002) |
| Absence of patient complains | 0.223 (<0.001) | 0.191 (<0.001) | 0.228 (<0.001) | 0.189 (<0.001) | 0.225 (<0.001) | 0.193 (<0.001) | 0.216 (<0.001) | 0.182 (<0.001) | −0.026 (0.325) | −0.016 (0.562) |
| Number of disputes with patients over past year | −0.085 (0.001) | −0.041 (0.114) | −0.126 (<0.001) | −0.098 (<0.001) | −0.085 (0.001) | −0.038 (0.147) | −0.090 (0.001) | −0.053 (0.042) | 0.037 (0.158) | 0.044 (0.105) |
| Variable (coding) N (%) . | Scale rating score (mean ± SD) . | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| . | Overall (63.78 ± 6.707) . | . | Positive perceptions of patient behaviours (8.15 ± 2.396) . | . | Negative perceptions of patient behaviours (7.52 ± 2.438) . | . | Trust in and understanding of patients (16.30 ± 2.316) . | . | Patient relationship management (31.81 ± 4.021) . | . |
| Years of age | ||||||||||
| ≤35 (0) 738 (50.4) | 67.45 ± 7.29 | 8.32 ± 2.324 | 7.68 ± 2.367 | 16.43 ± 2.339 | 31.64 ± 3.993 | |||||
| >35 (1) 727 (49.6) | 66.83 ± 6.80 | 7.98 ± 2.456 | 7.37 ± 2.500 | 16.17 ± 2.287 | 31.97 ± 4.045 | |||||
| Gender | ||||||||||
| Male (0) 753 (51.4) | 63.33 ± 6.51 | 8.25 ± 2.408 | 7.43 ± 2.418 | 16.16 ± 2.286 | 31.49 ± 4.146 | |||||
| Female (1) 712 (48.6) | 64.27 ± 6.87 | 8.06 ± 2.381 | 7.62 ± 2.457 | 16.45 ± 2.340 | 32.14 ± 3.859 | |||||
| Hospital category | ||||||||||
| Specialized (0) 236 (16.1) | 69.38 ± 8.07 | 8.69 ± 2.354 | 8.05 ± 2.505 | 16.94 ± 2.608 | 32.23 ± 3.967 | |||||
| Comprehensive (1) 1,229 (83.9) | 66.71 ± 6.77 | 8.05 ± 2.391 | 7.42 ± 2.413 | 16.18 ± 2.316 | 31.72 ± 4.028 | |||||
| Years of working | ||||||||||
| ≤10 (0) 797 (68.0) | 67.41 ± 7.28 | 8.36 ± 2.276 | 7.65 ± 2.350 | 16.40 ± 2.363 | 31.64 ± 3.999 | |||||
| >10 (1) 668 (32.0) | 66.81 ± 6.77 | 7.91 ± 2.512 | 7.37 ± 2.532 | 16.18 ± 2.256 | 32.01 ± 4.041 | |||||
| Qualification | ||||||||||
| <Bachelor (0) 81 (5.5) | 64.88 ± 7.30 | 8.79 ± 2.375 | 7.69 ± 2.582 | 16.74 ± 2.774 | 31.65 ± 4.004 | |||||
| Bachelor (1) 736 (50.3) | 63.93 ± 6.91 | 8.16 ± 2.513 | 7.42 ± 2.573 | 16.35 ± 2.332 | 32.01 ± 4.090 | |||||
| Postgraduate (2) 648 (44.2) | 63.48 ± 6.37 | 8.07 ± 2.248 | 7.62 ± 2.254 | 16.19 ± 2.231 | 31.60 ± 3.938 | |||||
| Weekly working hours | ||||||||||
| <55 (0) 714 (48.7) | 64.61 ± 6.85 | 8.38 ± 2.353 | 7.98 ± 2.351 | 16.62 ± 2.265 | 31.63 ± 3.953 | |||||
| 55–65 (1) 382 (26.1) | 62.79 ± 6.58 | 7.90 ± 2.438 | 7.21 ± 2.413 | 16.03 ± 2.327 | 31.65 ± 4.065 | |||||
| >65 (2) 369 (25.2) | 63.22 ± 6.36 | 7.98 ± 2.398 | 6.97 ± 2.470 | 15.96 ± 2.316 | 32.31 ± 4.075 | |||||
| Patient complains | ||||||||||
| Yes (0) 569 (39.5) | 61.90 ± 5.83 | 7.47 ± 2.369 | 6.84 ± 2.421 | 15.67 ± 2.091 | 31.92 ± 4.064 | |||||
| No (1) 872 (60.5) | 64.96 ± 6.96 | 8.59 ± 2.320 | 7.97 ± 2.364 | 16.70 ± 2.381 | 31.70 ± 3.974 | |||||
| Disputes with patients over past year | ||||||||||
| ≤1 (0) 1,265 (86.3) | 64.01 ± 6.78 | 8.27 ± 2.401 | 7.61 ± 2.452 | 16.38 ± 2.333 | 31.75 ± 4.074 | |||||
| >1 (1) 200 (13.7) | 62.35 ± 6.05 | 7.39 ± 2.221 | 7.00 ± 2.284 | 15.78 ± 2.142 | 32.18 ± 4.021 | |||||
| Variable (coding) | Scale total | Positive perceptions of patient behaviours | Negative perceptions of patient behaviours | Trust in and understanding of patients | Patient relationship management | |||||
| Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | |
| Years of age | −0.044 (0.094) | −0.033 (0.458) | −0.071 (0.006) | 0.017 (0.701) | −0.064 (0.015) | −0.064 (0.148) | −0.057 (0.028) | −0.065 (0.145) | 0.041 (0.115) | 0.011 (0.805) |
| Female gender (vs male) | 0.070 (0.007) | 0.042 (0.105) | −0.039 (0.133) | −0.07 (0.007) | 0.038 (0.144) | −0.010 (0.707) | 0.064 (0.014) | 0.030 (0.249) | 0.080 (0.002) | 0.101 (<0.001) |
| Specialized hospital (vs comprehensive) | −0.139 (<0.001) | −0.105 (<0.001) | −0.098 (<0.001) | −0.061 (0.019) | −0.094 (<0.001) | −0.060 (0.021) | −0.120 (<0.001) | −0.086 (0.001) | −0.046 (0.075) | −0.054 (0.045) |
| Years of working | −0.043 (0.100) | 0.014 (0.765) | −0.092 (<0.001) | −0.089 (0.050) | −0.059 (0.024) | 0.031 (0.488) | −0.046 (0.079) | 0.032 (0.480) | 0.045 (0.083) | 0.038 (0.415) |
| Qualification | −0.049 (0.060) | −0.050 (0.060) | −0.052 (0.047) | −0.072 (0.006) | 0.023 (0.382) | 0.028 (0.282) | −0.052 (0.046) | −0.046 (0.080) | −0.035 (0.181) | −0.030 (0.265) |
| Weekly working hours | −0.098 (<0.001) | −0.067 (0.010) | −0.079 (0.003) | −0.063 (0.014) | −0.179 (<0.001) | −0.165 (<0.001) | −0.126 (<0.001) | −0.095 (<0.001) | 0.064 (0.015) | 0.082 (0.002) |
| Absence of patient complains | 0.223 (<0.001) | 0.191 (<0.001) | 0.228 (<0.001) | 0.189 (<0.001) | 0.225 (<0.001) | 0.193 (<0.001) | 0.216 (<0.001) | 0.182 (<0.001) | −0.026 (0.325) | −0.016 (0.562) |
| Number of disputes with patients over past year | −0.085 (0.001) | −0.041 (0.114) | −0.126 (<0.001) | −0.098 (<0.001) | −0.085 (0.001) | −0.038 (0.147) | −0.090 (0.001) | −0.053 (0.042) | 0.037 (0.158) | 0.044 (0.105) |
Characteristics of study participants and their ratings on doctor–patient relationship (n = 1,465) and differences in ratings on patient–doctor relationship by characteristics of medical doctors.
| Variable (coding) N (%) . | Scale rating score (mean ± SD) . | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| . | Overall (63.78 ± 6.707) . | . | Positive perceptions of patient behaviours (8.15 ± 2.396) . | . | Negative perceptions of patient behaviours (7.52 ± 2.438) . | . | Trust in and understanding of patients (16.30 ± 2.316) . | . | Patient relationship management (31.81 ± 4.021) . | . |
| Years of age | ||||||||||
| ≤35 (0) 738 (50.4) | 67.45 ± 7.29 | 8.32 ± 2.324 | 7.68 ± 2.367 | 16.43 ± 2.339 | 31.64 ± 3.993 | |||||
| >35 (1) 727 (49.6) | 66.83 ± 6.80 | 7.98 ± 2.456 | 7.37 ± 2.500 | 16.17 ± 2.287 | 31.97 ± 4.045 | |||||
| Gender | ||||||||||
| Male (0) 753 (51.4) | 63.33 ± 6.51 | 8.25 ± 2.408 | 7.43 ± 2.418 | 16.16 ± 2.286 | 31.49 ± 4.146 | |||||
| Female (1) 712 (48.6) | 64.27 ± 6.87 | 8.06 ± 2.381 | 7.62 ± 2.457 | 16.45 ± 2.340 | 32.14 ± 3.859 | |||||
| Hospital category | ||||||||||
| Specialized (0) 236 (16.1) | 69.38 ± 8.07 | 8.69 ± 2.354 | 8.05 ± 2.505 | 16.94 ± 2.608 | 32.23 ± 3.967 | |||||
| Comprehensive (1) 1,229 (83.9) | 66.71 ± 6.77 | 8.05 ± 2.391 | 7.42 ± 2.413 | 16.18 ± 2.316 | 31.72 ± 4.028 | |||||
| Years of working | ||||||||||
| ≤10 (0) 797 (68.0) | 67.41 ± 7.28 | 8.36 ± 2.276 | 7.65 ± 2.350 | 16.40 ± 2.363 | 31.64 ± 3.999 | |||||
| >10 (1) 668 (32.0) | 66.81 ± 6.77 | 7.91 ± 2.512 | 7.37 ± 2.532 | 16.18 ± 2.256 | 32.01 ± 4.041 | |||||
| Qualification | ||||||||||
| <Bachelor (0) 81 (5.5) | 64.88 ± 7.30 | 8.79 ± 2.375 | 7.69 ± 2.582 | 16.74 ± 2.774 | 31.65 ± 4.004 | |||||
| Bachelor (1) 736 (50.3) | 63.93 ± 6.91 | 8.16 ± 2.513 | 7.42 ± 2.573 | 16.35 ± 2.332 | 32.01 ± 4.090 | |||||
| Postgraduate (2) 648 (44.2) | 63.48 ± 6.37 | 8.07 ± 2.248 | 7.62 ± 2.254 | 16.19 ± 2.231 | 31.60 ± 3.938 | |||||
| Weekly working hours | ||||||||||
| <55 (0) 714 (48.7) | 64.61 ± 6.85 | 8.38 ± 2.353 | 7.98 ± 2.351 | 16.62 ± 2.265 | 31.63 ± 3.953 | |||||
| 55–65 (1) 382 (26.1) | 62.79 ± 6.58 | 7.90 ± 2.438 | 7.21 ± 2.413 | 16.03 ± 2.327 | 31.65 ± 4.065 | |||||
| >65 (2) 369 (25.2) | 63.22 ± 6.36 | 7.98 ± 2.398 | 6.97 ± 2.470 | 15.96 ± 2.316 | 32.31 ± 4.075 | |||||
| Patient complains | ||||||||||
| Yes (0) 569 (39.5) | 61.90 ± 5.83 | 7.47 ± 2.369 | 6.84 ± 2.421 | 15.67 ± 2.091 | 31.92 ± 4.064 | |||||
| No (1) 872 (60.5) | 64.96 ± 6.96 | 8.59 ± 2.320 | 7.97 ± 2.364 | 16.70 ± 2.381 | 31.70 ± 3.974 | |||||
| Disputes with patients over past year | ||||||||||
| ≤1 (0) 1,265 (86.3) | 64.01 ± 6.78 | 8.27 ± 2.401 | 7.61 ± 2.452 | 16.38 ± 2.333 | 31.75 ± 4.074 | |||||
| >1 (1) 200 (13.7) | 62.35 ± 6.05 | 7.39 ± 2.221 | 7.00 ± 2.284 | 15.78 ± 2.142 | 32.18 ± 4.021 | |||||
| Variable (coding) | Scale total | Positive perceptions of patient behaviours | Negative perceptions of patient behaviours | Trust in and understanding of patients | Patient relationship management | |||||
| Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | |
| Years of age | −0.044 (0.094) | −0.033 (0.458) | −0.071 (0.006) | 0.017 (0.701) | −0.064 (0.015) | −0.064 (0.148) | −0.057 (0.028) | −0.065 (0.145) | 0.041 (0.115) | 0.011 (0.805) |
| Female gender (vs male) | 0.070 (0.007) | 0.042 (0.105) | −0.039 (0.133) | −0.07 (0.007) | 0.038 (0.144) | −0.010 (0.707) | 0.064 (0.014) | 0.030 (0.249) | 0.080 (0.002) | 0.101 (<0.001) |
| Specialized hospital (vs comprehensive) | −0.139 (<0.001) | −0.105 (<0.001) | −0.098 (<0.001) | −0.061 (0.019) | −0.094 (<0.001) | −0.060 (0.021) | −0.120 (<0.001) | −0.086 (0.001) | −0.046 (0.075) | −0.054 (0.045) |
| Years of working | −0.043 (0.100) | 0.014 (0.765) | −0.092 (<0.001) | −0.089 (0.050) | −0.059 (0.024) | 0.031 (0.488) | −0.046 (0.079) | 0.032 (0.480) | 0.045 (0.083) | 0.038 (0.415) |
| Qualification | −0.049 (0.060) | −0.050 (0.060) | −0.052 (0.047) | −0.072 (0.006) | 0.023 (0.382) | 0.028 (0.282) | −0.052 (0.046) | −0.046 (0.080) | −0.035 (0.181) | −0.030 (0.265) |
| Weekly working hours | −0.098 (<0.001) | −0.067 (0.010) | −0.079 (0.003) | −0.063 (0.014) | −0.179 (<0.001) | −0.165 (<0.001) | −0.126 (<0.001) | −0.095 (<0.001) | 0.064 (0.015) | 0.082 (0.002) |
| Absence of patient complains | 0.223 (<0.001) | 0.191 (<0.001) | 0.228 (<0.001) | 0.189 (<0.001) | 0.225 (<0.001) | 0.193 (<0.001) | 0.216 (<0.001) | 0.182 (<0.001) | −0.026 (0.325) | −0.016 (0.562) |
| Number of disputes with patients over past year | −0.085 (0.001) | −0.041 (0.114) | −0.126 (<0.001) | −0.098 (<0.001) | −0.085 (0.001) | −0.038 (0.147) | −0.090 (0.001) | −0.053 (0.042) | 0.037 (0.158) | 0.044 (0.105) |
| Variable (coding) N (%) . | Scale rating score (mean ± SD) . | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| . | Overall (63.78 ± 6.707) . | . | Positive perceptions of patient behaviours (8.15 ± 2.396) . | . | Negative perceptions of patient behaviours (7.52 ± 2.438) . | . | Trust in and understanding of patients (16.30 ± 2.316) . | . | Patient relationship management (31.81 ± 4.021) . | . |
| Years of age | ||||||||||
| ≤35 (0) 738 (50.4) | 67.45 ± 7.29 | 8.32 ± 2.324 | 7.68 ± 2.367 | 16.43 ± 2.339 | 31.64 ± 3.993 | |||||
| >35 (1) 727 (49.6) | 66.83 ± 6.80 | 7.98 ± 2.456 | 7.37 ± 2.500 | 16.17 ± 2.287 | 31.97 ± 4.045 | |||||
| Gender | ||||||||||
| Male (0) 753 (51.4) | 63.33 ± 6.51 | 8.25 ± 2.408 | 7.43 ± 2.418 | 16.16 ± 2.286 | 31.49 ± 4.146 | |||||
| Female (1) 712 (48.6) | 64.27 ± 6.87 | 8.06 ± 2.381 | 7.62 ± 2.457 | 16.45 ± 2.340 | 32.14 ± 3.859 | |||||
| Hospital category | ||||||||||
| Specialized (0) 236 (16.1) | 69.38 ± 8.07 | 8.69 ± 2.354 | 8.05 ± 2.505 | 16.94 ± 2.608 | 32.23 ± 3.967 | |||||
| Comprehensive (1) 1,229 (83.9) | 66.71 ± 6.77 | 8.05 ± 2.391 | 7.42 ± 2.413 | 16.18 ± 2.316 | 31.72 ± 4.028 | |||||
| Years of working | ||||||||||
| ≤10 (0) 797 (68.0) | 67.41 ± 7.28 | 8.36 ± 2.276 | 7.65 ± 2.350 | 16.40 ± 2.363 | 31.64 ± 3.999 | |||||
| >10 (1) 668 (32.0) | 66.81 ± 6.77 | 7.91 ± 2.512 | 7.37 ± 2.532 | 16.18 ± 2.256 | 32.01 ± 4.041 | |||||
| Qualification | ||||||||||
| <Bachelor (0) 81 (5.5) | 64.88 ± 7.30 | 8.79 ± 2.375 | 7.69 ± 2.582 | 16.74 ± 2.774 | 31.65 ± 4.004 | |||||
| Bachelor (1) 736 (50.3) | 63.93 ± 6.91 | 8.16 ± 2.513 | 7.42 ± 2.573 | 16.35 ± 2.332 | 32.01 ± 4.090 | |||||
| Postgraduate (2) 648 (44.2) | 63.48 ± 6.37 | 8.07 ± 2.248 | 7.62 ± 2.254 | 16.19 ± 2.231 | 31.60 ± 3.938 | |||||
| Weekly working hours | ||||||||||
| <55 (0) 714 (48.7) | 64.61 ± 6.85 | 8.38 ± 2.353 | 7.98 ± 2.351 | 16.62 ± 2.265 | 31.63 ± 3.953 | |||||
| 55–65 (1) 382 (26.1) | 62.79 ± 6.58 | 7.90 ± 2.438 | 7.21 ± 2.413 | 16.03 ± 2.327 | 31.65 ± 4.065 | |||||
| >65 (2) 369 (25.2) | 63.22 ± 6.36 | 7.98 ± 2.398 | 6.97 ± 2.470 | 15.96 ± 2.316 | 32.31 ± 4.075 | |||||
| Patient complains | ||||||||||
| Yes (0) 569 (39.5) | 61.90 ± 5.83 | 7.47 ± 2.369 | 6.84 ± 2.421 | 15.67 ± 2.091 | 31.92 ± 4.064 | |||||
| No (1) 872 (60.5) | 64.96 ± 6.96 | 8.59 ± 2.320 | 7.97 ± 2.364 | 16.70 ± 2.381 | 31.70 ± 3.974 | |||||
| Disputes with patients over past year | ||||||||||
| ≤1 (0) 1,265 (86.3) | 64.01 ± 6.78 | 8.27 ± 2.401 | 7.61 ± 2.452 | 16.38 ± 2.333 | 31.75 ± 4.074 | |||||
| >1 (1) 200 (13.7) | 62.35 ± 6.05 | 7.39 ± 2.221 | 7.00 ± 2.284 | 15.78 ± 2.142 | 32.18 ± 4.021 | |||||
| Variable (coding) | Scale total | Positive perceptions of patient behaviours | Negative perceptions of patient behaviours | Trust in and understanding of patients | Patient relationship management | |||||
| Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | Unadjusted β (P) | Adjusted β (P) | |
| Years of age | −0.044 (0.094) | −0.033 (0.458) | −0.071 (0.006) | 0.017 (0.701) | −0.064 (0.015) | −0.064 (0.148) | −0.057 (0.028) | −0.065 (0.145) | 0.041 (0.115) | 0.011 (0.805) |
| Female gender (vs male) | 0.070 (0.007) | 0.042 (0.105) | −0.039 (0.133) | −0.07 (0.007) | 0.038 (0.144) | −0.010 (0.707) | 0.064 (0.014) | 0.030 (0.249) | 0.080 (0.002) | 0.101 (<0.001) |
| Specialized hospital (vs comprehensive) | −0.139 (<0.001) | −0.105 (<0.001) | −0.098 (<0.001) | −0.061 (0.019) | −0.094 (<0.001) | −0.060 (0.021) | −0.120 (<0.001) | −0.086 (0.001) | −0.046 (0.075) | −0.054 (0.045) |
| Years of working | −0.043 (0.100) | 0.014 (0.765) | −0.092 (<0.001) | −0.089 (0.050) | −0.059 (0.024) | 0.031 (0.488) | −0.046 (0.079) | 0.032 (0.480) | 0.045 (0.083) | 0.038 (0.415) |
| Qualification | −0.049 (0.060) | −0.050 (0.060) | −0.052 (0.047) | −0.072 (0.006) | 0.023 (0.382) | 0.028 (0.282) | −0.052 (0.046) | −0.046 (0.080) | −0.035 (0.181) | −0.030 (0.265) |
| Weekly working hours | −0.098 (<0.001) | −0.067 (0.010) | −0.079 (0.003) | −0.063 (0.014) | −0.179 (<0.001) | −0.165 (<0.001) | −0.126 (<0.001) | −0.095 (<0.001) | 0.064 (0.015) | 0.082 (0.002) |
| Absence of patient complains | 0.223 (<0.001) | 0.191 (<0.001) | 0.228 (<0.001) | 0.189 (<0.001) | 0.225 (<0.001) | 0.193 (<0.001) | 0.216 (<0.001) | 0.182 (<0.001) | −0.026 (0.325) | −0.016 (0.562) |
| Number of disputes with patients over past year | −0.085 (0.001) | −0.041 (0.114) | −0.126 (<0.001) | −0.098 (<0.001) | −0.085 (0.001) | −0.038 (0.147) | −0.090 (0.001) | −0.053 (0.042) | 0.037 (0.158) | 0.044 (0.105) |
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