Description of the five 2-1-1 call centers participating in the implementation study of the Smoke-Free Homes (SFH) Program
| Site . | Call volume . | FT/PT staff . | Site description . | Description of callers . | Participants enrolled in SFH . |
|---|---|---|---|---|---|
| A | 78000 | 6/2 | Single call center in an urban county in the East North Central region of the Midwest, operating 2-1-1 and other social service programs | Primarily urban, half African-American, half white, mostly women and with incomes below 200% of federal poverty level | 546 |
| B | 131000 | 15/14 | Statewide collaboration of nine call centers with regional coordinators in each of four area codes in an East South Central state. Individual call centers implemented SFH. | Primarily African-American and women, about two-thirds urban and one-third rural | 605 |
| C | 279000 | 17/12 | Single call center in the East North Central region of the Midwest, serving 15 counties with a population over 2 million. | Predominantly women, both urban and rural, half African-American, 41% white | 490 |
| D | 150000 | 6/40 | Largest single call center in one South Atlantic state (and among the 10 largest call centers in U.S.) | Predominantly female, 39% African- American, 32% white, 28% Hispanic | 335 |
| E | 143000 | 11/8 | Single call center serving 37 counties in a West South Central state | Predominantly female, 54% white, 28% African-American, 8% Native American | 369 |
| Site . | Call volume . | FT/PT staff . | Site description . | Description of callers . | Participants enrolled in SFH . |
|---|---|---|---|---|---|
| A | 78000 | 6/2 | Single call center in an urban county in the East North Central region of the Midwest, operating 2-1-1 and other social service programs | Primarily urban, half African-American, half white, mostly women and with incomes below 200% of federal poverty level | 546 |
| B | 131000 | 15/14 | Statewide collaboration of nine call centers with regional coordinators in each of four area codes in an East South Central state. Individual call centers implemented SFH. | Primarily African-American and women, about two-thirds urban and one-third rural | 605 |
| C | 279000 | 17/12 | Single call center in the East North Central region of the Midwest, serving 15 counties with a population over 2 million. | Predominantly women, both urban and rural, half African-American, 41% white | 490 |
| D | 150000 | 6/40 | Largest single call center in one South Atlantic state (and among the 10 largest call centers in U.S.) | Predominantly female, 39% African- American, 32% white, 28% Hispanic | 335 |
| E | 143000 | 11/8 | Single call center serving 37 counties in a West South Central state | Predominantly female, 54% white, 28% African-American, 8% Native American | 369 |
Call volume is annual, rounded to the nearest 1000. FT/PT = full-time/part-time. Level of staff participation ranged from asking a single screening/eligibility question to being centrally involved in all phases of the project. Data come from sites’ applications, which were submitted in 2014 in response to a request for proposals.
Description of the five 2-1-1 call centers participating in the implementation study of the Smoke-Free Homes (SFH) Program
| Site . | Call volume . | FT/PT staff . | Site description . | Description of callers . | Participants enrolled in SFH . |
|---|---|---|---|---|---|
| A | 78000 | 6/2 | Single call center in an urban county in the East North Central region of the Midwest, operating 2-1-1 and other social service programs | Primarily urban, half African-American, half white, mostly women and with incomes below 200% of federal poverty level | 546 |
| B | 131000 | 15/14 | Statewide collaboration of nine call centers with regional coordinators in each of four area codes in an East South Central state. Individual call centers implemented SFH. | Primarily African-American and women, about two-thirds urban and one-third rural | 605 |
| C | 279000 | 17/12 | Single call center in the East North Central region of the Midwest, serving 15 counties with a population over 2 million. | Predominantly women, both urban and rural, half African-American, 41% white | 490 |
| D | 150000 | 6/40 | Largest single call center in one South Atlantic state (and among the 10 largest call centers in U.S.) | Predominantly female, 39% African- American, 32% white, 28% Hispanic | 335 |
| E | 143000 | 11/8 | Single call center serving 37 counties in a West South Central state | Predominantly female, 54% white, 28% African-American, 8% Native American | 369 |
| Site . | Call volume . | FT/PT staff . | Site description . | Description of callers . | Participants enrolled in SFH . |
|---|---|---|---|---|---|
| A | 78000 | 6/2 | Single call center in an urban county in the East North Central region of the Midwest, operating 2-1-1 and other social service programs | Primarily urban, half African-American, half white, mostly women and with incomes below 200% of federal poverty level | 546 |
| B | 131000 | 15/14 | Statewide collaboration of nine call centers with regional coordinators in each of four area codes in an East South Central state. Individual call centers implemented SFH. | Primarily African-American and women, about two-thirds urban and one-third rural | 605 |
| C | 279000 | 17/12 | Single call center in the East North Central region of the Midwest, serving 15 counties with a population over 2 million. | Predominantly women, both urban and rural, half African-American, 41% white | 490 |
| D | 150000 | 6/40 | Largest single call center in one South Atlantic state (and among the 10 largest call centers in U.S.) | Predominantly female, 39% African- American, 32% white, 28% Hispanic | 335 |
| E | 143000 | 11/8 | Single call center serving 37 counties in a West South Central state | Predominantly female, 54% white, 28% African-American, 8% Native American | 369 |
Call volume is annual, rounded to the nearest 1000. FT/PT = full-time/part-time. Level of staff participation ranged from asking a single screening/eligibility question to being centrally involved in all phases of the project. Data come from sites’ applications, which were submitted in 2014 in response to a request for proposals.
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