... in which market reforms were enacted. It follows privatization into the compliance department of a managed care organization, through the visits of federal auditors to a health plan, and into the homes of health plan members who recount their experiences navigating the new managed care system. In the 1990s...

... dissatisfaction through purchasing decisions like opting to join a higher-performing health plan or to visit a better-rated doctor. Members of private Medicare plans can and do complain but with more significant regulations in place for Medicare health plans that govern the receipt and processing of consumer...