... of investment Peer training Ambience Loyalty Personalization Porter Susan Benson Upselling Collaboration Coproduction restaurants food servers waitresses waiters I worked my first job at a little pizza place, and for some reason I always thought it would be really cool to wait on tables. I...

...Servers and managers at the Hungry Cowboy make the effort to give regular customers a feeling of familiarity and belonging. In return, customers become loyal to the restaurant. Drawing from analysis of one hundred customer surveys and over five hundred customer comment cards, this chapter examines...

...This chapter uses scholarship on the post-revolutionary history of haute cuisine, French food, chefs, Parisian restaurants and kitchen culture, rats, and animal tales to envision Disney•Pixar’s Ratatouille   not as a sunny story of alterity leading necessarily to a more...

... Social reproduction Acker Joan Cooking Emotional socialization Hochschild Arlie Russell Home Barbas Samantha National Restaurant Association Remembering Capitalism Community Putnam Robert Social capital Farrell Jim Tips Associational participation Gathering places Commodified...