
Contents
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What Are Organizational Citizenship Behaviors? What Are Organizational Citizenship Behaviors?
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Distinction between Organizational Citizenship Behaviors and Task Performance Distinction between Organizational Citizenship Behaviors and Task Performance
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Dimensions of Citizenship Performance Dimensions of Citizenship Performance
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Measuring Citizenship Performance Measuring Citizenship Performance
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Predictors of Citizenship Performance Predictors of Citizenship Performance
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FFM FFM
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Other Personality Characteristics Other Personality Characteristics
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Alternative Tools and Methods Alternative Tools and Methods
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Moderators of the Influence of Individual Differences on Citizenship Performance Moderators of the Influence of Individual Differences on Citizenship Performance
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What Are Counterproductive Work Behaviors? What Are Counterproductive Work Behaviors?
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Definitions of CWB Definitions of CWB
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Models and Dimensionality of the CWB Domain Models and Dimensionality of the CWB Domain
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Measurement of CWB Measurement of CWB
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Predictors of CWBs Predictors of CWBs
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Personality Personality
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Big Five Factors and Facets. Big Five Factors and Facets.
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Integrity Tests and Other Criterion-Focused Personality Scales. Integrity Tests and Other Criterion-Focused Personality Scales.
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Job Knowledge and Cognitive Ability Job Knowledge and Cognitive Ability
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Alternative Tools and Methods Alternative Tools and Methods
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Implications for CWB in Organizational Settings Implications for CWB in Organizational Settings
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Summary and Conclusions Summary and Conclusions
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Notes Notes
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References References
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24 A Review of Citizenship and Counterproductive Behaviors in Organizational Decision-Making
Get accessBrian J. Hoffman, Department of Psychology, University of Georgia, Athens, GA
Stephan Dilchert, Associate Professor of Management, Zicklin School of Business, Baruch College, CUNY
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Published:21 November 2012
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Abstract
This chapter provides an analysis of historical trends underlying the measurement of two alternative work criterion variables: organizational citizenship and counterproductive work behaviors. Conceptual frameworks and taxonomic models are reviewed, and measurement of the two constructs in research and applied settings is discussed. The empirical evidence that links individual differences predictors and assessment tools to citizenship and counterproductivity is discussed with a focus on employee selection.
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