
Contents
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Perspectives on Clients Perspectives on Clients
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Cultivated Neutrality Cultivated Neutrality
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Work, Earning, and Deservingness Work, Earning, and Deservingness
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Policing Fertility Policing Fertility
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The Truly Needy and Deserving The Truly Needy and Deserving
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Comfortable versus Struggling Clients Comfortable versus Struggling Clients
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Comparing Clients to Oneself Comparing Clients to Oneself
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Bracketing Sympathy and Empathy Bracketing Sympathy and Empathy
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Conclusion Conclusion
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Cite
Abstract
Chapter Seven focuses on a key symbolic dimension of fraud control work: fraud workers’ assignment of blame in the ongoing (re)construction of the welfare rule violator as a social figure. Fraud enforcement folk wisdom demonstrates substantial influence of racialized and gendered “welfare queen” stereotypes and understandings of poverty as pathological. These ideas emerge notably in fraud workers’ descriptions of the typical rule violator as not truly impoverished, and as more greed-motivated than need-motivated. Through rehashing these stereotypical constructions—and drawing on them to inform the allocation of fraud control energies—fraud units reinforce negative stereotypes about welfare clients and the poor more broadly.
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