
Contents
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Definition of Trust and the Trust Decision-Making Process Definition of Trust and the Trust Decision-Making Process
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Trust Development Trust Development
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A Model of Initial Trust Formation A Model of Initial Trust Formation
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Trustors’ Characteristics and Their Disposition to Trust Trustors’ Characteristics and Their Disposition to Trust
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Trustees’ Characteristics and Their Effects on Cognitive Processes Trustees’ Characteristics and Their Effects on Cognitive Processes
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Social Categorization Social Categorization
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Personal Characteristics Personal Characteristics
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Institution-Based Trust Effects on Initial Trust Development Institution-Based Trust Effects on Initial Trust Development
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Trust Dissolution and Trust Restoration Trust Dissolution and Trust Restoration
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Trust Dissolution Trust Dissolution
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Trust Restoration Trust Restoration
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Culture Influence on Trust and Trustworthiness Culture Influence on Trust and Trustworthiness
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Tight Versus Loose Cultures Tight Versus Loose Cultures
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Lay Beliefs in Individual Agency Versus Group Agency Lay Beliefs in Individual Agency Versus Group Agency
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Conclusion Conclusion
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References References
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5 Culture, Group Processes, and Trust
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Published:December 2013
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Abstract
This chapter reviews past literature to elucidate the relationship between culture, group processes and trust. Culture has a profound impact on trust, and the underpinning processes are often linked to the shared understanding of the relation between individual and group in a cultural context. The current chapter highlights the impact of culture has on the three separate trust processes – trust formation, dissolution and restoration. Specifically, three contributing factors -- trustor’s characteristics, trustee’s characteristics, and the institutional processes affect trust, but the relative importance of these factors differs across cultures. The chapter concludes by reviewing how cultural lay beliefs and cultural norms can lead to the relative preference for using one of the factors over others in different cultures.
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