
Contents
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Let’s Start at the Very Beginning, a Very Good Place to Start Let’s Start at the Very Beginning, a Very Good Place to Start
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Core Competencies Core Competencies
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A Stands for Attitude A Stands for Attitude
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The Need to Be Seen The Need to Be Seen
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Attitude and Mindfulness Attitude and Mindfulness
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Attitude and Perception Attitude and Perception
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Attitude and Being a Good Person Attitude and Being a Good Person
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Attitude and Prejudice Attitude and Prejudice
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Attitude and the Platinum Rule Attitude and the Platinum Rule
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B Stands for Behavior B Stands for Behavior
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Maintaining Patient Contact Maintaining Patient Contact
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Being Completely Present Being Completely Present
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Behavior and Elderspeak Behavior and Elderspeak
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Behavior, Embarrassment, and Shame Behavior, Embarrassment, and Shame
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Being a Witness Being a Witness
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C Stands for Compassion C Stands for Compassion
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Seeing Patients Through a Compassionate Lens Seeing Patients Through a Compassionate Lens
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Compassion and Connecting the Pieces Compassion and Connecting the Pieces
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D Stands for Dialogue D Stands for Dialogue
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Taking Time to Hear the Person’s Story Taking Time to Hear the Person’s Story
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The Patient Dignity Question and Acknowledging Personhood The Patient Dignity Question and Acknowledging Personhood
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Conversations About Personhood and Families Conversations About Personhood and Families
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Conversations that Acknowledge Personhood and Intimate Care Conversations that Acknowledge Personhood and Intimate Care
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References References
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The Care of the Patient The Care of the Patient
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2 C2The ABCDs of Dignity-Conserving Care
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Published:November 2022
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Abstract
The ABCDs of dignity-conserving care acknowledges that everyone working in healthcare brings certain innate qualities, outlooks, and ways of engaging with patients that profoundly shape each clinical encounter. Attitude, behavior, compassion, and dialogue address core competencies healthcare providers must be mindful of to achieve dignity in care. This chapter describes the ABCDs in detail, along with introducing the concept of the Platinum Rule (i.e., doing unto patients as they would want done unto themselves); appreciating the critical role of the healthcare provider as a witness, and how that helps shape the patient experience; and describing the Patient Dignity Question (i.e., What do I need to know about you as a person to take the best care of you possible?).
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