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This book grew out of more than forty public lectures at leading research centers, universities, and government agencies, in which I refined my presentations to clarify three central ideas. These ideas were presented in three refereed papers, giving me still more feedback leading to the specific and constructive guidance in this book. As I worked, the primacy of human values such as rights, justice, and dignity grew steadily, even as I described more specific design guidelines.
Human-Centered AI offers fresh thinking for designers to imagine new strategies that support human self-efficacy, creativity, responsibility, and social connections. A greater emphasis on human-centered AI will reduce fears of AI’s existential threats and increase benefits for users and society in business, education, healthcare, environmental preservation, and community safety.
The first idea is a framework for thinking about technology design, which shows how creative designers can imagine highly automated systems that preserve human control. The examples include familiar devices, such as elevators, self-cleaning ovens, and cellphone cameras, as well as life critical applications, such as highly automated cars, tele-operated surgical robots, and patient-controlled pain relief. The guidelines and examples clarify how designers can support high levels of human control and high levels of automation.
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