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Crisis Management in a Complex World

Online ISBN:
9780199869930
Print ISBN:
9780195328721
Publisher:
Oxford University Press
Book

Crisis Management in a Complex World

Dawn R. Gilpin,
Dawn R. Gilpin

Instructor, Department of Strategic and Organizational Communication

Temple University
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Priscilla J. Murphy
Priscilla J. Murphy

Professor, Department of Strategic and Organizational Communication

Temple University
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Published:
1 September 2008
Online ISBN:
9780199869930
Print ISBN:
9780195328721
Publisher:
Oxford University Press

Abstract

Managers, business owners, public relations practitioners, and others grapple daily with issues that have the potential to radically redefine the reputation of a person, company, or industry. They confront a fundamental question about contemporary crisis management: to what extent is it possible to control events and stakeholder responses to them, in order to contain escalating crises or safeguard an organization's reputation? This book addresses this question head-on. This book operates from a strong theoretical orientation. This book pairs real-world examples from across the globe with theory-based analysis to show why simplification often fails to alleviate crises, and can even intensify them. The book proposes a complexity-based approach to organizational learning that can allow organizations to adapt quickly to changing circumstances.

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