‘Informed consent’ has become the primary paradigm for protecting the legal rights of patients and guiding the ethical practice of medicine.1 The Association of Anaesthetists of Great Britain and Ireland (AAGBI) ‘informed consent’ guidelines have recently been updated in response to ‘the changing ethical and legal background against which anaesthetists, intensivists and pain specialists, currently work’.2 This guidance aims to advise its members (and others) how to provide information about anaesthesia that respects patient autonomy and stays within the law.3 This raises the question, are we really achieving the key principles of primum non nocere,4 respect for patient autonomy,5 and the need to provide adequate information?6 Current guidance has been almost solely based on medicolegal determinations around inadequate informed consent, focusing on the failure to disclose a ‘material risk’.7,8 This has led health authorities and many clinicians to interpret the guidelines as a directive, informing patients of an ever-increasing list of potential anaesthesia-related adverse events. Misguided attempts to include every possible ‘material risk’ are leaving patients bombarded with excessive amounts of largely irrelevant and incomprehensible information.9,10 This practice is also leading to unnecessary alarm and confusion, not to mention exposure of patients to the adverse effects of nocebo communications (negative suggestion).11

Material risk

Our medicolegal colleagues define ‘material risk’ as one that a reasonable person would wish to know in that particular patient’s circumstances.7 Despite medicolegal anaesthesia experts proclaiming that the law is clear,3 a widely cited note of the California Supreme Court suggests otherwise, ‘One cannot know with certainty whether a consent is valid until a lawsuit has been filed and resolved’.12–14 It appears that risks only become ‘material’ after a complication occurs and a retrospective judgement determined. Little wonder then that doctors have been struggling with meeting increasingly impractical and unreasonable medicolegal expectations of 20/20 hindsight!7,8

The reasonable person

The definition of material risk, as presumed for many patients, is based on at least four assumptions. The first assumption is based on the lack of clarity around the legal definition of a ‘reasonable person’. We question whether it is possible to define a ‘reasonable person’, as this will always be idiosyncratic, and like beauty, will be in the eye of the beholder. Secondly, even if one accepts that a reasonable person can be identified, patients cannot be expected to behave in a reasonable way, or think logically, when ill,15 stressed, or distressed.16,17 A ‘reasonable person’ may have little capacity to appreciate future realities until actually presented with the situation; for example, a woman with a documented antenatal birth plan which clearly articulates that she will not accept epidural analgesia under any circumstances and who, once in labour, requests it, or the patient refusing blood products before surgery who is then presented with a likely possibility of death without them. Thirdly, the Montgomery ruling,7 which provided the impetus for the latest revised AAGBI guidelines, assumes that the doctor can put him or herself in the patient’s shoes. Individual doctors may have very different realities, understandings, and expectations, not only of their patients but of each other.18 With the best of intentions, anaesthetists trying to predict every possible piece of information that a particular person might wish to know, given the person’s particular circumstances, is inevitably going to be incomplete in some aspects of the disclosure to both patients and their doctors. Finally, if a complication occurs, the law assumes that a person would know what was important to them before experiencing the complication. We suggest that it is unreasonable to expect patients to return accurately to their pre-intervention mindset regarding the acceptability of risk after they have experienced a complication.

How the threat of medicolegal action adversely affects communication

Key aspects of informed consent are to provide enough information for patients to accept or decline a proposed treatment, and avoid deception or coercion.15 Observational studies19,20 and clinician surveys21 during the last decade suggest that these goals, in the context of anaesthesia clinical practice, are being compromised by the fear of litigation and the push to provide escalating amounts of risk information. Is there an alternative approach? It seems to be well recognized that good communication is key to informing patients, promoting autonomy, and mitigating litigation.3,22–25 To optimize communication, the anaesthetist needs, first and foremost, to think of the patient rather than base their interactions on the perceived need to cover themselves, their insurer, or the hospital employer from medicolegal action. There are language structures that can be learned and taught such that building of rapport can be integrated into an explanation of pertinent26 information in a non-threatening and meaningful way.27,28 In this endeavour, listening to the patient is an essential first step.29

We propose that a consideration of the airline industry rather than the legal system for guidance may be more helpful, both as a means of improving patient safety and as a strategy to decrease the risk of litigation. When passengers walk onto a plane they do not have to sign a consent form stating that they understand that they might burn in a fire, drown if there is a water landing, or die if the landing gear fails to deploy, yet there is an implicit understanding that if they wish to reach their destination in a timely manner, these and many other unnamed risks might occur. This industry has led the way in effective team communication strategies, promoting safe work practices, and is becoming increasingly adept at providing critical safety information.30 For example, ‘At take-off and landing and at other times when requested, please have your seat belt buckled low and tight around your waist. It is there for your safety and comfort’, or, ‘In the event of an emergency, floor lighting will guide you to the exit’. This approach aims to show how people can maximize their safety and comfort rather than be fearful and distressed; the exact opposite to the current health-care paradigm of informed consent.

It has long been recognized that ‘Maintaining good relationships with patient(s) often works better than the best informed consent’.13 This view is consistent with listening to patients and developing a therapeutic relationship so as to provide meaningful risk information in a way that enhances rather than hinders the patient experience. For example, patients are frequently ‘informed’ before injection that local anaesthetic ‘stings’ or feels like a ‘bee sting’.31 The operator with the best of intentions believes that this is truth telling when, in fact, this statement fails to recognize the possibility that the perception experienced by the patient may not sting. In addition, this nocebo communication can introduce or exacerbate a negative perceptual experience that has been shown to increase pain.32 An alternative communication giving meaningful information, such as, ‘The local anaesthetic will numb the skin so as to allow us to perform the procedure as comfortably as possible for you’, provides both meaningful and truthful information that is more likely to decrease pain and anxiety.32 Of course, patients must be given every opportunity to have concerns addressed and questions responded to. However, it might be helpful to question the necessity of repeating negative risk information verbally on the day of surgery unless the patient asks specifically for clarification. This is particularly relevant when suggesting symptoms such as pain, nausea, and itch, given that patients are particularly vulnerable to the effects of nocebo communications when anxious, and anxiety tends to escalate as the time to anaesthesia induction approaches.11,33 It is frequently possible to provide risk information in a way that is reassuring rather than anxiety provoking. For example, rather than tell a parent that their asthmatic child might have an ‘asthma attack’ during their surgery, one could say, ‘as asthma is a concern, we will give some of the asthma medicine before their surgery to ensure the lungs are relaxed so as to make the anaesthesia as safe and comfortable as possible’. Likewise, rather than tell patients that they might have nausea and vomiting, we could just as truthfully inform them that, ‘most patients find that they can eat and drink as soon as they feel like it’.

Effective communication after a complication to reduce litigation risk

Trying to identify and predict a material risk as part of the informed consent process is likely to be less effective as a strategy to reduce litigation risk than clinicians behaving professionally as a caring doctor in good faith. Equally important is to communicate with the patient both effectively and with compassion should a complication occur. This includes listening to patient concerns,27 expressing an apology for what has happened, having a plan of what steps should now be taken, and being there for the patient through their recovery.

The uncritical acceptance of legal precedent

The recent updated AAGBI guideline on ‘informed consent’ appears to have been revised in a way that leads to an uncritical acceptance of legal precedent based on cases outside the context of providing anaesthesia care.7,8 This approach largely ignores the fact that anaesthetists are rarely sued for failure to provide adequate informed consent, which probably reflects differences between the anaesthesia context and that of surgeons and obstetricians. Consistent with the AAGBI guidance, where anaesthesia is being conducted as part of another procedure (e.g. surgery), ‘informed consent’ in its current form is frequently not worth the paper it is written on.14 An awareness of nocebo effects and carefully listening to the patient are likely to be the most effective strategy of informing patients in a way that respects their autonomy,5 avoids inadvertent harms,9,15 and decreases unwarranted litigation.22,34 The current provision of anaesthesia informed consent, especially on the day of surgery, is becoming increasingly inconsistent with the principle of primum non nocere.4

Conclusions

In clinical practice, the physician’s primary responsibility must come down to acting and interacting in the best interests of the individual patient in front of them. The inevitable failure to meet unrealistic expectations of recent legal rulings on informed consent will probably continue to impair communication with patients and cause inadvertent patient harms. It is becoming increasingly clear that the disconnect between legal expectations and the reality of communicating with patients in difficult and highly stressful situations is having the opposite effect to what is intended. Is it not time to change the paradigm of informed consent from legal-centred to patient-centred anaesthesia care?

Authors’ contributions

First draft: A.M.C.

Subsequent drafting, ethical analysis, conceiving the idea for the manuscript, critical revisions, approval of submission of the manuscript, and guarantors: A.M.C., S.W.S.

Declaration of interest

None declared.

References

1

Hall
DE
,
Prochazka
AV
,
Fink
AS.
Informed consent for clinical treatment
.
CMAJ
2012
;
184
:
533
40

2

Yentis
SM
,
Hartle
AJ
,
Barker
IR
, et al.
AAGBI: Consent for anaesthesia 2017: Association of Anaesthetists of Great Britain and Ireland
.
Anaesthesia
2017
;
72
:
93
105

3

Yentis
SM.
AAGBI Consent for Anaesthesia 2017 guidelines—a reply
.
Anaesthesia
2017
;
72
:
657
8

4

Fortunato
JT
,
Wasserman
JA
,
Menkes
DL.
When respecting autonomy is harmful: a clinically useful approach to the nocebo effect
.
Am J Bioeth
2017
;
17
:
36
42

5

Entwistle
VA
,
Carter
SM
,
Cribb
A
,
McCaffery
K.
Supporting patient autonomy: the importance of clinician-patient relationships
.
J Gen Intern Med
2010
;
25
:
741
5

6

Murray
B.
Informed consent: what must a physician disclose to a patient?
Virtual Mentor
2012
;
14
:
563
6

7

Montgomery v Lanarkshire Health Board
.
2015
. Available from https://www.supremecourt.uk/decided-cases/docs/UKSC_2013_0136_Judgment.pdf (accessed 14 September 2017)

8

Autralia. High Court
.
Rogers v. Whitaker
.
Aust Law J
1993
;
67
:
47
55

9

Bester
J
,
Cole
CM
,
Kodish
E.
The limits of informed consent for an overwhelmed patient: clinicians’ role in protecting patients and preventing overwhelm
.
AMA J Ethics
2016
;
18
:
869
86

10

Clark
SK
,
Leighton
BL
,
Seltzer
JL.
A risk-specific anesthesia consent form may hinder the informed consent process
.
J Clin Anesth
1991
;
3
:
11
3

11

Krauss
BS.
“This may hurt”: predictions in procedural disclosure may do harm
.
Br Med J
2015
;
350
:
h649

12

Paterick
TJ
,
Carson
GV
,
Allen
MC
,
Paterick
TE.
Medical informed consent: general considerations for physicians
.
Mayo Clin Proc
83
:
313
9

13

Satyanarayana Rao
KH.
Informed consent: an ethical obligation or legal compulsion?
J Cutan Aesthet Surg
2008
;
1
:
33
5

14

Skolbekken
J-A
,
Ursin
,
Solberg
B
,
Christensen
E
,
Ytterhus
B.
Not worth the paper it’s written on? Informed consent and biobank research in a Norwegian context
.
Crit Public Health
2005
;
15
:
335
47

15

O’Neill
O.
Some limits of informed consent
.
J Med Ethics
2003
;
29
:
4
7

16

Stanford
SER
,
Bogod
DG.
Failure of communication: a patient’s story
.
Int J Obstet Anesth
2016
;
28
:
70
5

17

Weir
EC.
The sharp end of the dural puncture
.
Br Med J
2000
;
320
:
127

18

Babitu
UQ
,
Cyna
AM.
Patients’ understanding of technical terms used during the pre-anaesthetic consultation
.
Anaesth Intensive Care
2010
;
38
:
349
53

19

Trumble
J
,
Lee
J
,
Slater
PM
,
Sellors
J
,
Cyna
AM.
Consent for labour epidural analgesia: an observational study in a single institution
.
Anaesth Intensive Care
2015
;
43
:
323
7

20

Lagana
Z
,
Foster
A
,
Bibbo
A
,
Dowling
K
,
Cyna
AM.
Consent for pediatric anesthesia: an observational study
.
Paediatr Anaesth
2012
;
22
:
787
92

21

Black
JD
,
Cyna
AM.
Issues of consent for regional analgesia in labour: a survey of obstetric anaesthetists
.
Anaesth Intensive Care
2006
;
34
:
254
60

22

Huntington
B
,
Kuhn
N.
Communication gaffes: a root cause of malpractice claims
.
Proc (Bayl Univ Med Cent)
2003
;
16
:
157
61
; discussion 161

23

Lake
AJ.
Risk perception and communication: informed consent
.
Anaesthesia
2001
;
56
:
1204

24

Tait
AR
,
Teig
MK
,
Voepel-Lewis
T.
Informed consent for anesthesia: a review of practice and strategies for optimizing the consent process
.
Can J Anaesth
2014
;
61
:
832
42

25

Waisel
DB.
Let the patient drive the informed consent process: ignore legal requirements
.
Anesth Analg
2011
;
113
:
13
5

26

Cyna
AM
,
Simmons
SW.
Enhancing communication in obstetric anaesthesia – listen, listen, listen
.
Int J Obstet Anesth
2017
doi: 10.1016/j.ijoa.2017.06.006. [Epub ahead of print]

27

Cyna
AM
,
Andrew
MI
,
Tan
SGM.
Structures. In:
Cyna
AM
,
Andrew
MI
,
Tan
SGM
,
Smith
AF
, eds.
Handbook of Communication in Anaesthesia and Critical Care
.
Oxford
:
Oxford University Press
,
2011
;
17
29

28

Cyna
AM
,
Andrew
MI
,
Tan
SG.
Communication skills for the anaesthetist
.
Anaesthesia
2009
;
64
:
658
65

29

Richards
T.
Listen to patients first
.
Br Med J
2014
;
349
:
g5765

30

Molesworth
BRC.
Examining the effectiveness of pre-flight cabin safety announcements in commercial aviation
.
Int J Aviat Psychol
2014
;
24
:
300
14

31

Geers
AE
,
Nicholas
J
,
Tye-Murray
N
, et al.
Effects of communication mode on skills of long-term cochlear implant users
.
Ann Otol Rhinol Laryngol Suppl
2000
;
185
:
89
92

32

Varelmann
D
,
Pancaro
C
,
Cappiello
E
,
Camann
W.
Nocebo-induced hyperalgesia during local anesthetic injection
.
Anesth Analg
2010
;
110
:
868
70

33

Lang
EV
,
Hatsiopoulou
O
,
Koch
T
, et al.
Can words hurt? Patient–provider interactions during invasive procedures
.
Pain
2005
;
114
:
303
9

34

Lester
GW
,
Smith
SG.
Listening and talking to patients. A remedy for malpractice suits?
West J Med
1993
;
158
:
268
72

Comments

1 Comment
Legally centered patient care
5 December 2017
Watford General Hospital

Dear Editor

I read with interest the editorial in BJA [1] regarding guidelines on informed consent in anaesthesia by Cyna and Simmons. I fully agree with the authors that good communication is the key to informing patients and mitigating litigations. Firstly, they have highlighted the importance of optimising communication skills using a variety of techniques. Secondly, the authors emphasise the fact that good clinicians who show compassion during patient care and who have taken appropriate steps to deal with potential complications are less likely to face litigation. It is indisputable that clinicians who demonstrate good communication skills and compassion to their patients uphold high standards of quality and safety in patient care, and are therefore less likely to receive complaints.

However, this approach raises another important question. Does this mean that complications, stressful consequences of litigation and investigations only happen to “bad” doctors with poor communication skills? This belief may well be an important cause of why clinicians are reluctant to share their experiences or seek help when they face difficulties due to complications. As a result, are we missing the opportunity to learn from these experiences, to support clinicians and to prevent harm to other patients?

In “Anaesthesia News” of September 2017, an anaesthetist described how seriously she was affected when facing an unexpected complication and its aftermath [2]. Although she was prepared to share her experiences to provide a learning opportunity, which should be commended, she did not want to be identified and withheld her name. It is important to accept that complications and their adverse consequences could happen to any doctor regardless of their abilities as clinicians, but that they could occur as a result of system failure. Therefore, any guidance from AAGBI or regulatory bodies to prevent, prepare and mitigate the legal consequences after a complication is significant. This includes guidance on informed consent. We cannot underestimate the value of a legally centred “informed consent” approach as well as a communication based patient centred approach in order to mitigate adverse effects on the clinician as a result of any complications. These two approaches should go hand in hand for the benefit of the patient as well as the clinician, and the authors’ view that a legally centred approach could damage the quality of communication with the patient is questionable. Rather, it is vital to achieve a balance between a legally centred approach and a patient centred approach that is fair to both clinicians and patients.

The cost of litigation and clinical negligence claim is rising and there are over 8000 complaints referred to the UK regulatory body [3] every year. Approximately 2000 clinicians will face a serious professional misconduct hearing annually. 28 doctors committed suicide between 2005 and 2013 whilst waiting for the serious professional misconduct inquiry at GMC. This prompted the GMC to commission an independent inquiry. The mental health of doctors during this time should not be overlooked; it is unacceptable that some clinicians have not been provided with the proper support. Scott et al. [4] described the concept of the “second and third victim” phenomenon and highlighted the value of support in order to mitigate adverse effects on the clinicians and their patients. Unfortunately, clinicians who are affected by such incidents and their consequences are reluctant to share their experiences for many reasons, primarily a professional stigma. In order to overcome this problem, there needs to be greater awareness of the issue and appropriate support from regulatory bodies, especially with regard to legally focused patient care.

The stressful consequences of a complaint, its subsequent litigation and the inadequate support for clinicians in difficulties means that they are justified in changing their practice towards low risk, legally aware care, even though it may increase anxiety for patients during a conversation about informed consent. Therefore, any guidelines and support on the prevention and preparation of complications, complaints, litigation and potential suffering to clinicians is vital, particularly in our current climate. Ensuring proper support for clinicians will also, more importantly, minimise the harm to their future patients.

A negative attitude and defensive medicine during patient care is not what clinicians are trained for. However, it is evident that clinicians are increasingly reluctant to take risks even though when they may be in the best interest of their patients. Is this justifiable? Clinicians who have had the experience of facing litigation, an inquiry and a MPTS hearing, have highlighted the suffering they have felt and the inadequate support resources available. Additionally, it would also be interesting to find out how their clinical practice changed after facing such an incident and its consequences. Therefore it is vital to take every step to prevent or mitigate the difficulties clinicians face after an unexpected complication, especially in the current “no win, no fee” culture. Patients may consider it to be unreasonable or even unethical. Unfortunately, clinicians have to change their practice accordingly, at least until the system in place is fair.

Is the law different for doctors? Why are doctors seen as guilty until proven otherwise? One of the recommendations for the General Medical Council by Sarndrah Horsfall [5] is to treat doctors as innocent until proved otherwise. This is to minimise the damage to clinicians’ mental health while waiting for a hearing. It is true that an uncritical acceptance of the law will inevitably change our way of practice, whether it is perceived as unethical or not. By doing so, we are not denying that the communication skills and professionalism of good doctors are important for high standards of health care. However, until clinicians see a change in the legal system, a change in the informed consent process and a greater emphasis on legally focused clinical care is crucial to mitigate adverse consequences to clinicians and patients. Emphasising a legally focused approach will not harm communication between clinician and patient. In situations where patient care has the potential to be affected, communication techniques could be changed with regard to its methodology (the manner in which patients are informed) in order to minimise the anxiety to patients while obtaining consent. Any guidance from regulatory bodies that prioritises clinicians’ legally related matters should be welcomed and encouraged.

References
1) Cyna AM, Simmons SW. Guidelines on informed consent in anaesthesia: unrealistic, unethical, untenable... Brit J Anaesth 2017; 119:1086–9.
2) Medical disasters, the second and even third victims… Anaesthesia news September 2017
3) GMC. The state of medical education and practice in the UK. http:// www.gmc-uk.org/publications/somep2016.asp (accessed 03/07/2017)
4) Scott SD, Hirschinger LE, Cox KR, McCoig M, Brandt J, Hall LW. The natural history of recovery for the healthcare provider ‘second victim’ after adverse patient events. Quality and Safety in Healthcare 2009; 18: 325–30.
5) Doctors who commit suicide while under GMC fitness to practise investigation Internal review Sarndrah Horsfall, Independent Consultant 14 December 2014 Executive summary

Dr T Kathirgamanathan MBBS FRCA
Consultant Anaesthetist
Watford General Hospital
Watford
Submitted on 05/12/2017 9:11 PM GMT