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Terrance L. Albrecht, The Role of Communication in Perceptions of Organizational Climate, Communication Yearbook, Volume 3, Issue 1, December 1979, Pages 343–357, https://doi.org/10.1080/23808985.1979.11923770
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Abstract
Findings from the study showed that the nature of the communication system in the organization was an important factor in shaping perceptions of the climate of the organization. Support was found for hypotheses asserting that “key” communicators (active communicators who link large groups of people) identified more with their jobs, perceived themselves closer to management, were more satisfied with downward-directed messages, and perceived their jobs to be more central in the overall environment. These findings contrasted with those for “non-key” communicators (those who Were more isolated from informal communication flow) who generally had less identification with their jobs and managers, and tended to have more disparate and variable perceptions toward the environment.
